Business English Conversation &

Listening
1. Introduction
Instructor: Hsin-Hsin Cindy Lee, PhD
Business English Conversation &
Listening
2010
Contents
Course description and requirements
Syllabus and learning points
Checkpoint
Course Description &
Requirements
Course Objectives
This course uses functional
syllabus.
It aims to help students learn
language functions and useful
expressions for working in the
global workplace.
The course content will help you
learn how to speak English fluently
in various business situations.
 Teaching Methods
This course combines e-learning and on-campus class
hours.
On our course website, you can download the learning
materials and watch the video of instructors lecture.
You can also practice listening and study the grammar
rules by e-learning.
You will be requested to post articles and responses and
completing the quizzes on the course website. All the
activities mentioned above will maximize your e-learning
outcome.
When you attend the class on campus every other week,
you will have chance to practice English conversation
with your classmates face-to-face. There will be student
role plays and presentations, too.
Course Requirements
Attendance and participation
You need to respond biweekly online.
Your biweekly article and response will be
seen as attendance.
This course requires on-campus attendance.
Make sure you join the classroom activities
every time.
Punctual submission of assignments
Use English in the class
Interacting with your classmates in English will
further help you practice your business
communication skills!
Grading Policy
Assignments & Quizzes: 25%

Role Plays or Presentations: 25%

Mid-term exam: 25%

Final Project & Presentation: 25%

Textbooks and References
Business English Conversation
( )
(classroom use)

Intelligent Business (Intermediate)

( )

Essential Business Grammar Builder

( / ) ( )
(optional purchase)
Syllabus and Learning Points
 Syllabus
1. Introduction 7. Making
2. Greeting Suggestions
3. Socializing & 8. Making
Small Talk Presentations
4. Making Telephone 9. Agreeing and
Calls
5. Making Requests Disagreeing
6. Dealing with 10. Final Review
Complaints
Essential Learning Points
Lesson 1. Introduction to the
Course
Make sure you study Lesson 1 and
understand all the course requirements.
This course combines e-learning and on-
campus classroom activities.
Make sure that you are able to
participate in both types of learning
activities.
This course is intensive in nature.
Try to catch up with the course
schedule all the time!
Lesson 2. Greeting
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Common Business Situations
Introducing yourselves in the first meeting
Introducing a peer to a senior
Introducing peers to each other
Receiving a guest (Model Conversation)
Lesson 3. Socializing & Small
Talk
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Some Safe Topics for Small Talk
Jobs/work/business/economy
Vacation/ travel/ sightseeing
Food/ drinks/ cuisine/ restaurants
Sports/ local sport teams; events/ exercises
General interests: movies; music, etc.
Lesson 4. Making Telephone
Calls
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
How to making a phone call properly
How to answer a phone call properly
How to leave and take messages
How to make an appointment
Lesson 5. Making Requests
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Persuading people to do things politely
Talking about urgency
Lesson 6. Dealing with
Complaints
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Principles of dealing with complaints
The process of dealing with problems
Clarifying and confirming on the telephone
Lesson 7. Making
Suggestions
Holding a brainstorming meeting
Basic Rules of hosting and participating a
brainstorming meeting
The process of holding a brainstorming
meeting
Open a meeting
Invite opinions
Participants make suggestions
Encourage opinions
Summarize and end the meeting
Lesson 8. Making
Presentations
Basic rules of making an effective
presentation
Study the structure and relevant
expressions
The basic structure of presentation
Opening
Body
Conclusion
Q&A
Lesson 9. Agreeing &
Disagreeing
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Agreeing
Disagreeing
Lesson 10. Final Review
Greetings Socializing in
Socializing & Small English
Talks
Telephoning in
Telephone English
Making Requests
English
Dealing with Making
Complaints presentations in
Making Suggestions English
Making Presentations Conducting
Agreeing and meetings in English
Disagreeing
Review
Checkpoint
Have you known the course
requirements?
Have you known the essential learning
points of the course content?
Do you have any questions regarding the
course content?
Will you have difficulty joining the on-
campus activities?
Will you have difficulty with e-learning
and the Internet?
-End-