MANAGERIAL EFFECTIVENESS

Effective & successful managers

Successful managers defined
operationally in terms of the speed of
their performance within the
organisation

Effective managers defined in terms

of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates
The golden rule management philosophy

Trust people fairly but according to merit

Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity
 Figure 7.5

The effective management of people

Old Manager New Manager
Thinks of self Thinks of self as
as manager sponsor, team leader,
or boss or internal consultant
Follows chain Deals with anyone
of command necessary to get job
Works within done
a set Changes
organizationa organizational
l structure structure in response
to market change
 1.
7

Old Manager New Manager

Makes most Invites others to
decisions join in decision
alone making
Hoards
Shares
information
information
Tries to master
Tries to master
one major
discipline broad array
Demands long of disciplines
Demands results
hours
 Assessing a managers effectiveness
Meetingimportant
The strength of deadlines
motivation & the morale
of staff Accuracy of work

The success of their Level of complaints

training & development
Adherence to quality
The standards
creation of an
organisational Productivity
environment in which
staff work willingly & Adhering
effectively to budgets set
 Success Domains
Relationships
Personal
Work
Growth

Spirituality Material
Power
Wealth

Integrity
Health

Key is Balance
 The Basic Managerial Skills
Planning, Organizing
Setting goals (Prioritize & Posterioritize)
Self assessment (Contribution, Productivity)
Team building (Participation,Interpersonal)
Managing time and stress
Problem solving and decision-making
Creativity
Communication & listening (Multi culture)
Emotional Intelligence
 Emotional Intelligence
Ability to monitor your own and others
emotions and deal with them effectively
Leaders with emotional intelligence are
More likely to detect friction and eliminate
conflict
More flexible
Better situational leaders
 The Basic Leadership Skills
How you manage!
Philosophy, style, approach, attitude,
emotional intelligence.
Motivating and inspiring others to
high levels of performance
Effective leaders know how to lead
in any given situation, with any given
group of individuals
Effective Leadership is very rare
and extremely valuable to
STRESS MANAGEMENT
 What is Stress?

Stress - the unconscious

preparation to fight or flee that
a person experiences when
faced with any demand

Stressor - the person or event

that triggers the stress
response
 Stress Approaches

Fight
Flight
STRESS
Potential negative consequences of a destructive job
stress-burnout cycle.
 Sources of Stress at Work
(Internal & External)
Work Demands
Task Demands Rol e Demands
Change & uncertainty Role conflict:
Lack of control Interrole
Career progress Intrarole
New technologies Person-role
Work overload/underload Role ambiguity
Interpersonal Demands Physi cal Demands
Abrasive personalities Extreme environments
Sexual harassment Strenuous activities
Leadership styles Hazardous
substances
 Stress Sources at Work
(Internal & External)
NonWork Demands
Fami l y Demands Personal Demands
Marital expectations Religious activities
Child-rearing/day care Self-improvement tasks
arrangements Traumatic events
Parental care
 How to combat stress?

Mental
Count to 10
Control your thoughts
Fantasize
Ignore the problem???
Meditate & Yoga
Focus point
Control your breathing
Think about how youll be a better person
Failure
Success
 How to combat stress?

Physical
Stretch
Massage
Exercise
Aromatherapy
Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep
Laughter
Maintaining Work-Life Balance
The importance
Changing social scene
Changing work culture
Increased work time
Dual income families
Steps to achieve work-life balance:
Discourage employees from working late
Take a regular employee satisfaction survey
Provide vacations
flexi times