The Calling of

the Health Care

Provider
1. Health Care Profession is an occupation
requiring advanced, specialized, and
systematic study and training in the
knowledge of health care designed to provide
services to society in that particular field
2. The Client/Patient
- the recipient of the health care delivery
system
3.Health Care Provider
- is one who has acquired on advanced,
specialized, and systematic training and
experience in the knowledge of health care
along with its various specific scientific
specialization and techniques including those
of medical doctors, nurses, midwives, medical
technologists, and the like
- also termed as Health Care Professional or
Practitioner
4. Health Care Provider-
Client Relationship
-it is a relationship between the health
care practitioner and his patient
(Therapeutic)
-develops in the process of
communication or interaction primarily
characterized by the exchange of
language or message whatever forms
it may take including acts of
administering health care services
thereby promoting understanding and
rapport among people in the health
care environment
Major Components of the
Therapeutic Interaction
1. The health care practitioners
2. The client/patient
3. Health care and the contents of
the
interaction
4. Environment
5. The outcome
1. The Health Care
Practitioners
-they are the ones in control of the
situation simply because they
determine what appropriate therapy
or health care should be administered
-they are responsible in the adjustment
of health care measure according to
the problems and needs of the client
-they should reach out, open the
relationship, and work with the client
until the entire process of therapy is
over
Basic Attitudes of a
Health Care Practitioner
a. Caring and Warmth
Caring more enduring and intense than warmth
-it conveys deep and genuine concern for the
person
-makes the client feel highly regarded, tended
and protected
Warmth conveys friendliness and consideration,
shown by acts of smiling and attention to
physical comforts
b. Comforting is one who provides the client relief
from discomfort which includes feelings of
distress, pain, sorrow, grief and others
-consoles the patient in times of trouble,
cheers her up, and makes her feeling stronger
and reinvigorated
c. Courteous -treats the patient with
propriety and consideration
-conscientiously observes patients
rights by doing what is good and avoiding
what is harmful to the patient
d. Affirming, Accepting, and Loving
-these attitudes disclose a receiving,
appreciating, and welcoming, atmosphere
making the client spontaneously honest in
the expression of his thoughts and feelings
-allows the patient to ventilate his biases
and prejudices, his needs and problems in
a non-judgmental manner
2. The Client/Patient
-the one receiving the therapy
-has a health problem or need which must
be accurately identified through diagnostic
procedures so that due health care may
be given
-are encouraged to take active role in the
therapeutic process
-outcome of the therapy largely depends on
how the patient is open and amenable to
the interaction along with the competence
of the health care provider and the
effectiveness of health care services
3. Health Care and the
Contents of the Interaction
Health Care is the very means employed
to address the identified health problems
and needs of the client
-it is administered in various forms of
health services corresponding to the
different levels of disease prevention in the
maintenance and sustenance
of the state of well-being of the client
-it focuses on prevention of illness and
promotion of health among clients who are,
generally in good health and want to
maintain healthy status at an optimum
level
4. Environment
-includes among others, home or
hospital environment together
with other members of the
family, co-patient, other health
care providers, visitors, weather
and atmosphere, and physical
set-up of the place
5. The Outcome
-is the expected result of the therapeutic
interaction
-maybe perceived unsuccessful when further
health deterioration leading to the patients
irrevocable death becomes the scenario
-considered unsuccessful is indeed a failure
when said failure can be attributed to any
of the several factors:
A. insufficient health care delivery services
B. negligence
C. malpractice
D. obstinate refusal of due health care by
the client or the watchers
Building Health Care
Practitioner-Client
Relationships
-to make the therapeutic interaction
take place smoothly towards a
successful outcome, health care
practitioner-client relationships must
be built and promoted
-some of the essential ways by which
HCP-client relationship can be
established:
1.Develop Trust and Confidence
2. Inspire Openness and Transparency
3. Show Positive Regard and Respect
4 . Provide Emphatic Listening and Responding
-can be described as listening not just by ears
and responding by mouth or gestures but most
significantly by heart
-may be in place when the health care provider:
a. understands, feels, and experiences the way
the client does
b. looks at the client from the point of view not
of the health care provider but of the client
himself
c. gets not just the accurate meaning behind
the message and information set by the client
but also the feelings and state of emotions
conveyed through facial expressions, bodily
movements and tone of voice
d. provides the most necessary health care
response not because of it is what the health
care profession prescribes but because it is what
the patient truly needs
THANK YOU ! ! !