Académique Documents
Professionnel Documents
Culture Documents
2011
45% on the basis of performance (Financial
records, customer satisfaction, product and
service quality, supplier performance and
productivity)
The
MBNQA
Framework
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2012
Key
Excellence
Indicators
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2012
Organizational Leadership
Social Responsibility
Strategy Development
Strategy Deployment
Work Systems
Employee Learning and Motivation
Employee Well-Being and Satisfaction