ACADEMY, INC.

CAAP Aviation Training Organization Cert. No.

2008-14
CAAP Approved Maintenance Organization Cert.
No. 90-10
Bureau of Immigration AAFS No. MCL-2008-191

HUMAN
HUMAN
PERFORMANCE
PERFORMANCE AND
AND
LIMITATION
LIMITATION
SEMINAR
SEMINAR
Putting yoU In
Human Factors !!!
Your Presentor
Is ......

Jimmy
SEMINAR
SEMINAR GROUND
GROUND
RULES
RULES
Ask Questions.

Dont be overly
Putting yoU In
Human Factors !!!
 SEMINAR OBJECTIVE
It is a CAAP requirements
Examine the role of
personnel in the chain of
events that cause an
aviation occurrence.
Develop ways to prevent or
lessen the seriousness of
SO
SO WHATS
WHATS THIS
THIS HUMAN
HUMAN
FACTORS
FACTORS STUFF
STUFF ANYWAY
ANYWAY ??
How does it affect me ?

Why should I care ....

its just
Ever see this
person on the
flight line?
Or how about
this person?
And last but not
least ....
THIS person !!
Everyone has seen
these three
characters and many
more ....
How did they get
that way ?

E L
D
Early
Life

Decisions
 Event Reaction

Event RATIONAL
RATIONAL
MIND
MIND
EMOTIONAL
EMOTIONAL
MIND
MIND
Reaction
ADULT / CHILD

Early Life Decisions

Make
Make us
us what
what we
we are
are today
today !!!
!!!
OK,
OK, but
but whats
whats that
that
got
got toto do
do with
with meme
and
and how
how well
well II do
do my
my
job?
job?
Individual
Individual reactions
reactions to
to
events
events depend
depend upon
upon
the
the following
following ::
FATIGUE
STRESS
COMPLACENCY
COMMUNICATION
AWARENESS
DISTRACTION
Individual
Individual reactions
reactions to
to
events
events :
:
LACK OF
These are the

DIRTY
DOZEN
 Well
Well look
look at
at them,
them,
one
one at
at aa time
time .. .. .. ..
As
As well
well as
as some
some safety
safety
nets
nets for
for each
each one
one
COMPLACENCY
COMPLACENCY
Overconfidence from
repeated experience
performing a task
 and the safety nets are
....
Always follow the checklist or
work cards

Never work from memory

Be sure to vary your routine

periodically

Be aware of the dangers of

 DISTRACTION
DISTRACTION
Anything that draws your attention
away from the task at hand
 The
The safety
safety nets
nets ...
...
Use a detailed check list.
Always finish the job.
Double inspect the work.
Use torque seal and/or
safety wire.
Record or tag uncompleted
work.
When you go back to the
job,
PRESSURE
Real or perceived forces demanding
high-level job performance
 The
The safety
safety nets
nets .. ..

.
STOP! assess. the situation.
LOOK at the situation
rationally.

a. Can I safely
do the job on time?
 RESOURCES
Not having enough people,
equipment, documentation, time,
parts, etc., to complete a task.
 Lack
Lack of of Resources
Resources
Safety
Safety
Check all Nets
Nets
suspect areas at the

beginning of all inspections

and

AOG the
required parts.
Order & stock parts before
theyre required.
 LACK
LACK OF OF
KNOWLEDGE
KNOWLEDGE
Shortage of the training,
information, and/or ability to
successfully perform
 Lack
Lack of of
knowledge
knowledge .. .. Safety
Safety
Obtain school training
Nets
Nets
on type, and model.
Get supervised OJT
Use current manuals, old
BREAK TIME
 LACK
LACK OF
OF AWARENESS
AWARENESS
Failure to recognize a situation,
understand what it is, and predict
the possible results.
 AWARENESS SAFETY
NETS
THINK ... what could occur in the
event of an accident.

CHECK ... will your work conflict

with a previous or existing repair
a/o modification.

ASK ... see if anyone else can spot

a problem you overlooked.
 STRESS
A physical, chemical, or emotional
factor that causes physical or
mental tension.
P
E
R
F
O
R
M
A
N
C
E
STRESS
 HOW TO MANAGE
STRESS
If you dont manage
stress, it will manage YOU!
STOP stop burning up
emotional energy
LOOK rationally at the
problem
LISTEN to your rational not
emotional mind
ACT once you have a plan,
 OTHER
OTHER STRESS
STRESS
HELPERS
HELPERS
Be sure the solution starts
with I
Be realistic and practical.
TAKE a BREAK !!
Talk to someone who is not
emotionally
 FATIGUE
Physical or mental exhaustion
threatening work performance.
 WHAT IS FATIGUE ?
Fatigue is the bodies
normal reaction to a
physical or mental stress
of a prolonged duration.
There are TWO types of
fatigue.
ACUTE ... short duration,
cured with good nights
sleep.
CHRONIC ... occurs over a
 CAUSES OF FATIGUE
Long hours of labor (any
type).
Stress of high intensity.
Large temperature
variations.
Noise ... above 80 db for
long
 SYMPTOMS
SYMPTOMS OFOF
FATIGUE
FATIGUE
Enhanced stimulus required
in

order to respond.
Attention reduced
Memory diminished
Mood becomes withdrawn.
COMMUNICATIONS
Failure to transmit, receive, or
provide enough information to
complete a task. Never assume
anything.
 This is
Communications ....
I have to tell you that what you
heard and what I said are two different
things and what you think I said is
definitively not what I meant @*~<!!!

SOUND FAMILIAR ?
THE SECRET TO GOOD
COMMUNICATIONS
You have
To Improve Communication
Learn to Listen
Dont :

1) Debate

2) Detour

3) Pre-plan
 LACK OF
ASSERTIVENESS
Failure to speak up or document
concerns about instructions,
orders, or the actions of others.
 What is it anyhow ?
being disposed to or
characterized

by bold or
confident assertions.
 LACK
LACK OF OF
TEAMWORK
Failure to work together to
TEAMWORK
complete a shared goal.
Teamwork Safety Nets
....
Always discuss and plan
the

WHO, WHAT, WHEN,

WHERE,
and
HOW of the job to be
 NORMS
Expected, yet unwritten, rules
of behavior
Whatn
Whatn the the devil
devil are
are
NORMS?
Its a way of
NORMS? doing business
thats not approved but its
been done locally

for so
long.... its now a NORM..
AND THERE YOU HAVE
IT, THE

DIRTY

DOZE
N
BREAK TIME
AND NOW SOME

ACTUAL CASE

STUDIES
1. We work to accentuate the
positive and eliminate the
negative.
2. Safety is not a game because the
price of losing is too high.
3. Just for todayzero
error.
4. We all do our part to
prevent Murphy from hitting
the jackpot.
5. Our signature is our
word and more precious
than gold.
6. We are all part of the
team.
7. We always work with a
safety net.
BREAK TIME