TOPIC 2

THE ROLE OF
FRONT OFFICE IN
RELATION TO
OTHER
HOUSEKEEPING
DEPT.
Room Status
VC Vacant Clean ( ready to be occupied)
VD Vacant Dirty ( guest already checked out
but not be clean yet)
O Occupied ( guest occupying the room)
OOO Out-Of-Order ( the room is under
maintenance for short-period)
OOS Out-Of-Service ( the room is not be
available for a long period
Stayover guest will not be checking out of a
room on the current day
DND Do Not Disturb ( no disturbing on this
room until the sign be removed.)
FOOD AND BEVERAGE
DEPT.
Restaurant
Beverage counter
Room service

Banquet

Kitchen

Provide accurate info for transfer (guest acc)

eg:P.O.S
Report predicted house counts know total in

house guest, prepare sufficient food & staffing the

server
Delivery message from vendors @ others
ACCOUNT DEPT
Night audit
Provide daily summary of financial
transaction
Provide financial data for billing &
maintenance of credit card ledgers
SALES AND
MARKETING

DEPT.
Provide data on guest history
Guest history target mktg campaigns, dev.
Promo, prep. Mailing labels, select
advertising media
f/o keep hotel database update S&M use
data to organize a special event
Guest contact ( first impression)
SECURITY DEPT.
Fire safety measures
emergency communication system
Procedures for routine investigation of guest
security
MAINTENANCE
DEPT.
Maintaining guest room n hotel

buildings
Know occupancy status
Make renovation or major repairing during
low-season

Guest complaint
Air condition, plumbing, electricity etc
SPORT N
RECREATION
Swimming pool
DEPT
Spa & Jacuzzi
Gym

Marine xtvt if applicable

CUSTOMER
SERVICE DEPT
Concierge
French word and means "keeper of the keys", and as the
'keeper' the concierge becomes the point of contact for
hotel guests who seek information or assistance during
their stay.

Bell desk
Carrying & loading guests' items, escorting guests to their
rooms and explaining rooms' features, answering
questions and offering assistance.

Valet
Communicate expected guest arrival and needs