SOCIETY BUSINESS

GOVERNMENT GOVERNMENT

BUSINESS SOCIETY

B US IN ESS

GOVERNMENT

SOCIETY
BUSINESS GOVERNMENT

GOVERNMENT BUSINESS

SOCIETY SOCIETY
 B USI NESS

ECONOMIC SYSTEM
where
GOODS & SERVICES are EXCHANGED
for one another ( barter )or forMONEY.

BUSINESS requires
someFORM OF INVESTMENT
and
enoughor more CUSTOMERS to whom
itsOUTPUT can be sold on aCONSISTENT BASIS
inorder to make PROFIT
and / or provide SATISFACTION to

BUSINESSES can be
PRIVATELY OWNED,
NOT-FOR-PROFIT
or
STATE-OWNED..
 GOVERNMENT

GROUPthat
DIRECT AND CONTROL
A COMMUNITY orUNIT .

It LAYS DOWN and

ADMINISTERS PUBLIC POLICY
and
EXERCISES EXECUTIVE, POLITICAL
and
SOVERIEGN POWERS
through
CUSTOMS , INSTITUTIONS andLAWS
..within a STATE.

A GOVERNMENT can beCLASSIFIED into many types

DEMOCRACY, MONARCHY, DICTATORSHIP

 SOCIETY

AGROUPOFPEOPLE, IN TERMS OF
..

WHOLIVE/ THINK / INTERACT

T O G E T H E R I N A N O R G A N I Z E D W AY,

MAKINGDECISIONS ABOUT HOW TO

SHAREWORK / NEEDS OF THE

G R O U P.

A L L T H E P E O P L E I N R E G I O N / C O U N T RY

OR IN SEVERALSIMILAR COUNTRIES
 OBJECTIVES OF
B US IN ESS

MAXIMIZE PROFIT

INCREASE SALES

REDUCE COST

SU RV IVAL / GROWTH

S AT I S FA C T I O N

LEADERSHIP

HELP MANKIND / SOCIETY

PROTECT ENVIRONMENT

OBJECTIVES OF BUSINESS
 OBJECTIVES OF
GOVERNMENT

M A N A G E R E S O U R C E S J U D I C I O U S LY

FRAMEWORK FOR BUSINESS AND SOCIETY

LAW AND ORDER

A C C O U N TA B I L I T Y A N D T R A N S PA R E N C Y
 OBJECTIVES OF
SOCIETY

VA RY ACCORDING TO
C U LT U R E
RELIGION
RESOURCES
ENVIRONMENT

FOOD

S H E LT E R

CLOTHING

E D U C AT I O N

SAFETY

E N T E RTA I N M E N T
 R SOC ALNEN I N G EO
NVFO FOR B
OPUPS
R IN
( E
NSE ES
DS /
WA N T S . . )
ENGAGE WITH DIFFERENT
G R O U P S / S TA K E H O L D E R S ,
RESPOND,
R E V I E W, U N D E R S TA N D

S TAT E M E N T S
M I S S I O N , V I S I O N , G O A L S , VA L U E .

P R O D U C T M E E T I N G N E E D S / WA N T S ,

TECH N O LO GY
R E G U L AT O R Y / L E G A L C O M P L I A N C E ,
ENVIRONMENT PROJECTS,
COMMUNITY ACTIVITIES, SOCIAL
CONCERNS.

A FF I L I AT I O N S

LO B BY I N G P O L I T I C A L , S O C I A L ,
CONSUMER..
 DIRECTION TO BUSINESS..
OBJECTIVE
MISSION VISION VALUES
S
WHAT HOW
MUST OUR MUST WE HOW WILL
ORGN. BEHAVE WE
WHY DO
BECOME TO TO EVALUATE
WE EXIST ? OUR
ACCOMPLIS ACHIEVE
H OUR OUR PROGRESS
PURPOSE VISIONe
COLLECTIV
E/ TARGET
FUNDAMEN COMPELLIN
INDIVIDUA AND
TAL BASIC G
L TIMELINE
PURPOSE FUTURE
COMMITME S
NT
CLARIFIES ESTABLISH
PRIORITIES GIVES GUIDES
ES
AND DIRECTION BEHAVIOU
PRIORITIE
SHARPENS S R
S
FOCUS
 DIRECTION TO BUSINESS .contd.

MISSION VISION VALUES GIVE A

OBJECTIVES
WHAT IS MORE
OUR BROAD CONCRETE
BUSINESS STATEMENT SHAPE.
AND WHAT AS TO WHY SUSTAINAB
SHOULD IT THE LE
BE IN TERMS COMPANY MEASURAB
OF EXISTS. LE
QUALITY WHERE IS IT ACHEIVEAB
/PRODUCT / TRYING TO LE
AGENT FOR
PROCESS / GO REALISTIC
SOCIAL HR
MARKET
CHANGE.
TIME
CAVITY FREE PRODUCTI
TO PUNCTUALIT BOUND
WORLD. VITY,SKILL
CONTINOUSLY Y, HONESTY,
S,ATTITUS
IMPROVE INNOVATING POSITIVE,
QUALITY TO E,..
FOR HEALTHY REASONABL
MEET MKTG. MS,
GENERATION. E,
CUSTOMER LEADERSH
FAIR,
NEED. STEERING THE IP,SATISFA
SOMETIMES
EQUALITY
WHEELS OF CTION..
NAME IS ..
PROGRESS FIN.
ENOUGH ROI,COST
TATA,
 ROLE OF GOVERNMENT
ARCHITECT OF C A T A LY S T /
GROWTH FA C I L I TAT O R
AGENT OF CHANGE BALANCED ENVO
POLICIES W E L FA R E
/ LEGISILATIO N/ FOOD
GUIDELINES S H E LT E R
LAW AND ORDER SAFETY
OWNER / PROMOTER H E A LT H
PROVIDER INSURANCE
SANCTIONING BODY ED U C ATI O N
CONTROLLER TRAINING
R EG U L AT O R SOCIAL SECURITY
PROTECTOR JUSTICE
PROCECUTOR T R A N S P O RTAT I O N
FINANCER SUBSIDIES
PURCHASER LENDER
DISTRIBUTOR RECEIVER
CUSTOMER COMPLIMENTING
COMPETITOR EFFORTS OF
EMPLOYER BUSINESS/
SOCIETY
 ROLE OF SOCIETY

FACTORS OF PRODUCTION -- RESOURCES - LAND, LABOUR,

CAPITAL,TECHNOLOGY.

SUPPORT FOR PUBLIC POLICIES AND REGULATIONS

INFLUENCE PUBLIC OPINION- PROTEST,

BOYCOTT,MEDIA,BLOGS,TWITTER.

SET STANDARDS OF EXPECTATIONS,RIGHTS,CAUSES

REINFORCE BUSINESS BEHAVIOR THRO REPEAT PURCHASE

PASS ON NEGATIVE / POSITIVE WOM

REACT, RESPOND DIRECTLY,INDIRECTLY , WHISTLE

BLOWING,LITIGATION
RIGHTS OF CONSUMER
SOCIETY

SAFETY

RIGHT I N F O R M AT I O
N/
INFORMED
TO
CHOOSE/
REDRESS/ REDRESSAL CHOICE
FAIR CONTRACT TERMS
CONSUMER EDUCATION HEARD
PRIVACY
PROTECTION FROM
EXPLOITATION

BILL OF RIGHTS - CONSUMERISM

 BUSINESS

GOVERNMENT

AND

SOCIETY

INTERLINKS

CP
B G S LINKS
( OPTIONS )

BUSINESS SOCIETY
GOVERNMENT
G S B
S G B

B S G
G B S
S B G
 GOVERNME
NT

BUSINESS SOCIETY
BUSINESS
DECISIONS

INFLUENCE
D
BY

ENVIRONMENT
ENVIRONMENT
 ENVIRONMENT

INTERNAL EXTERNAL

MICRO/
GOALS
TA S K / MACRO
STRUCTURE O P E R AT I O N POLITICAL
AL ECONOMIC
OBJECTIVES SOCIO-
VENDORS CULTURAL
POWER TECHNOLOGI
INTERMEDIATER CAL
RELATIONSHIP
IES NATURAL
RESOURCES DEMOGRAPH
CUSTOMER IC
N ATI O N A
IMAGE
COMPETITOR L

PUBLIC GLOBAL
 20
Individuals or groups with which
business interacts who have a
vested interest in the frm.
Stakeholders
External stakeholders
Internal stakeholders
B U S IN E SS IN S TA K E H O L D E R S
 W H AT I S A S TA K E ?

C AT E G O R I Z E D A S :

INTEREST

RIGHT/ INFLUENCE-
(LEGAL/MORAL)
OWNERSHIP
 S TA K E H O L D E R S IN
B US IN ESS

SHAREHOLDERS
E M P LOY E E S
VENDOR
S E R V I C E P R OV I D E R S
( F i n a n c e r, C o n s u l t a n t s ,
STAKEHOLDE
R
W h o l e s a l e r, D i s t r i b u t o r,
Advertiser
.

S TA K E H O L D E R S
Stakehold
STAKEHOLD
ers
ERS
In
IN
business
BUSINESS

STAKEHOL
DERS
B U S I N E SS A N D S TA K E H O L D E R
R E L AT I O N S H I P S

nation
al

Activist/
whistle
blowers
 S O C I E T Y S E X P E C TAT I O N S V E R S U S
BUSINESSS ACTUAL SOCIAL
PERFORMANCE

Societys
Expectations
of Business
Performance
Expected and Actual
Social Performance:

Social
Problem

Social Businesss Actual

Proble Social
m Performance

1980s 2014s
Time
 R E L AT I O N S H I P

BETWEEN

B U SINESS GOVERNMENT
SOCIETY
AREAS OF CONFLICT -------
BGS
S H A R I N G / E X P LO I TAT I O N OF
RESOURCES-- MS

POWER / AUTHORITY
/INTERVENTION /INFLUENCING

ENVIRONMENT -- PEST..

I N N OVAT I O N / C H A N G E - - -
SUBJECT/DIRECTION/SPEED

LAW /LICENSING / TA X AT I O N

M O N O P O LY / CARTEL

O B J E C T I V E S AT LO G G E R H E A D
SOLUTION
T R A N S PA R E N C Y AND
A C C O U N TA B I L I T Y
T H A N K

Y O U