Emotional Intelligence

by Daniel Goleman
Learning Objective

You will learn to :

Understand the emotional intelligence model and its core
competencies
Discover the benefits of emotional intelligence for yourself, your
team, and organization
Choose perception and behaviors that will lead to positive
outcomes
We are being judged by a
new yardstick; not just how
smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.

Daniel Goleman, Ph.D.

Working with
Emotional Intelligence
Daniel Goleman

Daniel Golemen popularized the term Emotional Intelligence in

1995 in the title of his book, Emotional Intelligence: why it can
matter more than IQ.
Goleman defined emotional intelligence as:
Understanding ones own feeling, empathy for the feelings of
others and the regulation of emotion in a way that enhance
living.
IQ vs. EQ

What made this book so popular were two claims:

Emotional
Intelligence
(EI or EQ)

Unlike IQ, May influence

Emotional personal
Intelligence success more
can be than IQ
improved
Domain of EQ
In this article, he identified the five domains of EQ:

Know your
Emotions

Manage
Motivate
yours
Yourself
Emotions
Emotional
Intelligence
Domains:

Manage Recognize
the & know
Emotions others
of Others Emotions
What is Emotional Intelligence

Golemans model is the most widely used when discussing EQ in the

context of the workplace.
This model describe EQ in terms of five domains that are splits into
four quadrants.
Two of the domains are related to personal competence and two
are related to social competence.
 Know your emotions Recognize &
understand other
peoples emotions

SELF- SOCIAL
AWARENESS AWARENESS

SELF- RELATIONSHIP
MANAGEMENT MANAGEMENT

Manage your emotions Manage relationships

Motivate yourself
Contd

Personal Competence
This area of competence is concerned with three of the five
domains and split into two quadrants:
Self Awareness- means that you understand that how you
feel and can accurately assess your emotional state.
Self Management- builds on the understanding that you
gained with self awareness and involves controlling your
emotion so that they don't control you.
Contd

Social Competence
This are concerned deals with other two domains
Social Awareness- involve expanding your awareness to
include the emotions of those people around you.
Relationship Management- means using an awareness of
your own emotions and those of others to build strong
relationship.
 The people who will become
the leaders, the people who
will become the star
performers, are the ones who
have the strengths in the key
emotional intelligence
abilities.

Daniel Goleman, Ph.D.

Founder,
Emotional Intelligence Services
If people will stop for a moment and put themselves in another persons
shoes
it will help them modify their
own behavior. It will help
them develop relationships
with those people.

Darryl Grigg, Ed.D.

Co-Developer,
American Express Emotional Competence Program
Salovey and Mayer model

Salovey and Mayer defined it as a form of social intelligence that

involves the ability to monitor ones own and other's feelings and
emotions, to discriminate among them, and to use this information
to guide ones thinking and action.
Salovey and Mayers Model

They proposed that there are four fundamental aspects to emotional

intelligence:

Recognizing
Using Emotion
Emotions
Understanding
Regulating Emotions
Emotions
 19 Competencies of
Emotional Quotient (EQ)
RELATIONSHIP
MANAGEMENT
SELF
SELF- Inspired
MANAGEMENT
AWARENESS SOCIAL leader,
Of own AWARENESS
Emotionally influence
emotions,
self aware, Empathy, change
transparency,
accurate self awareness of catalyst,
adaptability,
assessment organization manage
achievement,
and self and service conflict, build
initiative and
confidence bonds,
optimism
teamwork and
collaboration
Competencies

Self Awareness:
1. Emotional self awareness- Reading ones own emotions and recognizing their
impact.
2. Accurate self assessment- Knowing ones strengths and limits.
3. Self confidence- A sound sense of ones self worth and capabilities.
Self Management:
4. Emotional self control- Keeping disruptive emotions and impulses under control.
5. Transparency- Displaying honesty and integrity.
6. Adaptability- Flexibility adapting to changing situation
7. Achievement- the drive to improve performance to meet inner standard.
8. Initiative- Readiness to act and seize opportunities.
9. Optimism- Seeing the upsides in events.
Contd

Social Awareness:
1. Empathy- Sensings others emotions, understanding their
perspective.
2. Organizational awareness- Reading the politics at organizational
level.
3. Services- Recognizing and meeting the followers, client or customer
needs.
Relationship Management:
4. Inspirational Leadership- Guiding and motivating with a compelling
vision.
5. Influence- Wielding a range of tactics for persuasion.
Contd

Developing others- Develop others through feedback.

Change Catalyst- initiating , managing and leading in a new
direction
Conflict Management- Resolving Disagreement.
Building bonds- Maintain a web of relationship.
Teamwork- Cooperation and team building
EQ Timeline

To develop your own EQ it is important to understand the evolution

of the concept of social or emotional intelligence.
Studies

Study 1- Experienced partners in a multinational consulting firm

were assessed to the EI competencies plus three others.
Findings: Partners who scored more than median or nine delivered 1.2
million more profit from their accounts.
139% incremental gain.
Study 2- An analysis of more than 300 top-level executives from 15
global companies showed that six emotional competencies
distinguished stars from average
Findings: Distinguishing Emotional Competencies
Influence, Team Leadership, Organizational Awareness, Achievement
Drive, Leadership.
Can EQ be Developed

The theory of emotional intelligence is popular because it implies

that EQ can be developed
This is not universally accepted, but research has supported the
idea that emotional intelligence competencies can be significantly
improve over time.
But before improving your competencies you need to identify your
current level within each competency and then decide the best way
to reach to high level.
Personal Competence

Your level of personal competence is one half of how to develop

your emotional intelligence.

Personal Competence

Self Awareness
Emotional Self- Accurate Self
Self-confidence
aware assessment

Self-Management
Control of your
Commitment Conscientious
emotions
Contd

You can recognize an individual who has a high level of emotional

self awareness because they will:
Know which emotion they are feeling and why
Realize the links between their feelings and what they think, do, and
say
Recognize how their feelings affect their performance
Have a guiding awareness of their values ad goals
Contd

Daniel Goleman describe accurate self assessment terms of people

who are:
Aware of their strength ad weakness
Capable of learning from experience
Interested in continuous learning
You will recognize individual with a high level of self confidence
because their behavior and communication show that they have:
Certainty about your values
Strong presence
High level of self assurance
Ability to make quick decision
Contd

Once you are aware of how your emotions affect your behavior and
attitude toward situation you will ale to self manage
The competency of self management has six different skills
attributes
Self Control: People with this competency
Manage their impulsive feelings
Stay composed and positive
Think clearly
Contd

Trustworthiness: you will do what you say

Act ethically
Build trust through reliability
Admit their own mistakes
Conscientiousness: desire to perform a task well
Meet commitments
Are organized and careful in their work
Adaptability: ability to change something
Smoothly handle multiple demand
Are flexile
Contd

Achievement Orientation: Concern for working toward a standard

Set themselves challenging goals
Measure their own performance
Use their time efficiently
Initiative: Taking lead in problems
Seek out fresh ideas
Generate new ideas
Take fresh perspective and risks.
Social Competence
The other half of your EQ is related to the social competencies
you show within your life or work role.
To understand the emotions of other you need to demonstrate the
following competencies.

Social Competence

Social Awareness
Organizational
Empathy Service Orientation
Awareness

Relationship Management
Ability to persuade Develop strong
Communication Skills
and lead working relations
Contd

Social Awareness
Empathy: The ability to understand someone elses feelings and re-experience
them
Actively listen to what others says
Focus on attaining the goal
Organizational Awareness: The ability to read the current of emotions and
political realities in groups.
Know how to get things done
Understand organization
Service Orientation: Helping you assist their personal development and
satisfaction
Ale to identify issue
Identify Opportunity
Contd

It is part of your EQ that enables you to succeed in inspiring other

people and helping them to reach their full potential
Influence: able to persuade others.
Are trustworthy
Offer support to and gain support of others
Leadership: your team is willing to follow your lead
Lead y example
Inspire others to achieve goals
Truly delegate task
Contd

Developing others: the ability to provide opportunity

Recognize strength of others individual
Offer new opportunities to team
Provide constructive feedback
Communications: means well presented and objective
Focus on attaining the goals by acknowledging others views
Change Catalyst: someone who seeks out and initiate new ideas
Do not hesitate to challenge the ay things have always be done
Acts as a champion for change
Contd

Conflict Management: the ability to prevent or manage areas of

conflicts to a positive resolution
Meet potential or actual conflicts
Have the ability to read underlying emotions
Are open minded.
Buildings bonds: ability to build a wide variety of mutually beneficial
relationship
Are widely respected and liked
Keep others informed appropriately
Teamwork and collaboration: creating a cohesive team
Behave in a way that others adopt as their own
Personal Benefits of
Emotional Intelligence

Greater career success

Stronger personal relationships

Increased confidence

Better health
Professional Benefits of
Emotional Intelligence

Effective leadership skills

Improved communication

Less workplace conflict

Better problem solving skills

Conclusion

Not everyone agrees with Golemans model of

emotional intelligence, but there is general agreement
that emotional intelligence exist, that it is a factor in
personal and professional success, and that it can be
improved.