A Walkthrough

RIDHIMA ENTERPRISE
 Introduction
Founded in October 2008
Initially Started with 3 Employees
Initial work was for Market Research, Survey,
Data Collection
Ventured into Technology Services - 2011
Liaison with a Corporate for L1 & L2
Technology Services
Ventured for Ethnic Craft-ware, Indian Books
& Apparels Sales in International Market in
2016
Can be reached at www.ridhimaenterprise.in
What we do: International &
Domestic
BPO
Outbound Calls for Lead Generation
Inbound Calls for Technical Support: L1 & L2 for
Desktop, Laptop & Home & SOHO Networks
Back Office Work like CRM Entry, CRM Corrections
KPO
Market Research Survey
Data Analysis & Profiling
Data Entry & Data Cleaning
Voice Transcription
LPO
E-Digitization of Documents
Voice Transcription
 Team
Roshan Choudhury With around 19 Yrs
of Experience in Technology, Operations &
Business Development, Leads the whole
team
Surojoy Rahul Duffadar With 10 Yrs of
Experience in BPO and have worked with
WIPRO-BPO for 5 Yrs, Leads the Operations
Arnab Sarkar Started his Professional
Career with Ridhima Enterprise way back
in 2012 and have shown his Sales
Expertise since then, leads the Sales Team
Additional Team Info
Team Leaders 3 Nos
Asst Team Leaders 4 Nos
Agents 40 Nos
Technology Team 4 Nos

Infrastructure Info
Internet Leased Line 4 mbps
24 Hrs Power with Inverter Backup
International PSTN Connectivity
International DOT License for Calling
Area: 2 nos of 2000 Sq Ft Floor with separate
areas for separate process
Training Area with Projector & TV
We have Manpower from --
Adamas Institute of Technology - Barasat
JIS Group of Engineering Colleges
Kalyani, Agarpara
Kingston Education Institute - Barasat
Camellia Engineering Colleges -
Madhyamgram
Regent College of Engineering - Barasat
Dream Institute of Technology - Joka
Neotia Institute of Technology Haldia
College of Engineering - Uluberia
Process Running
International: Customer Database Generation-Data
Profiling) in B2B-(UK, Ireland, Iceland, Germany): MARKET
RESEARCH /SURVEY
International: Customer Database Generation-Data
Profiling) in B2C-(UK, Ireland): MARKET RESEARCH /SURVEY
International: Lead Generation for a UK company in the
Area of Hospitality & Hotels: MARKET RESEARCH /SURVEY
ISV Profiling-Domestic: MARKET RESEARCH /SURVEY
International: Computer Warranty Service Sales: BPO
Indian Craft-ware Sales: BPO
Indian Book Sales: BPO
Indian Apparel Sales: BPO
Pls get back to us with your queries @
sales@ridhimaenterprise.in

Address:
RIDHIMA ENTERPRISE
62/1 Jessore Road-(S), Prasadpur
Barasat, Kolkata 700127
Tel: +61-33-65402307
www.ridhimaenterprise.in
www.theethnicstudies.com