Académique Documents
Professionnel Documents
Culture Documents
QUALITY MANAGMENT
CONCEPT
Quality Management is the assembly
and management of all activities aimed at
the production of quality by organizations of
various kinds. In the present case this
implies the introduction and proper running
of a QUALITY SYSTEM in laboratories.
QUALITY ASSURANCE
Proper Quality Management implies
consequent implementation of the next
level: Quality Assurance. The ISO definition
reads: The assembly of all planned and
systematic actions necessary to provide
adequate confidence that a product,
process or services will satisfy given quality
requirements.
QUALITY CONTROL
A major part of the quality assurance is the
Quality Control defined by ISO as the
operational techniques and activities that
are used to satisfy quality requirements.
Quality control is primarily aimed at the
prevention of errors. Yet, despite all efforts, it
remains inevitable that errors are be made.
Therefore, the control system should have
checks to detect them.
When errors or mistakes are suspected or
discovered it is essential that the 5 Ws are trailed:
OPERATION MANAGEMENT
The dimensions of quality refer to the
attributes that quality achieves in Operation
Management:
1. Quality supports Dependability
2. Dependability supports Speed
3. Speed supports Flexibility
4. Flexibility supports Cost.
MANUFACTURING
In the manufacturing industry it is
commonly stated that Quality drives
productivity. Improved productivity is a
source of greater revenues, employment
opportunities and technological advances.
The best way to think about quality is in
process control. If the process is under
control, inspection is not necessary.
CUSTOMERS
The most progressive view of quality is that it
is defined entirely by the customer or end user and
is based upon that persons evaluation of his or
her entire customer experience. The customer
have with the companys product and services,
and is by definition a combination of these. For
examples, any time one buys a product one forms
an impression based on how it was sold, how it
was delivered, how it was performed, how well it
was supported, etc.
QUALITY MANAGEMENT
TECHNIQUES
INSPECTION
An inspection is a formal examination or evaluation
exercise. It normally involves measurements, gauges, and
tests to determine whether the characteristics of the object
or activity being inspected confirm to pre-decided
standards.
Inspection are usually not destructive; rather,
inspection is required at all levels in society to ensure that
most ordinances are enforced as fairly and efficiently as
possible, thus ensuring safety and security for everyone.
INSPECTION
Inspections such as home inspections and
building inspections are highly beneficial to
owners as well as to buyers who plan to
make huge investments. In all inspections,
standards of compliance in accordance with
the state are ensured. Therefore a good
inspection guarantees public safety by
enforcing municipal and state regulations
typically for construction activities.
QUALITY CONTROL
Quality control is a process employed to ensure a
certain level of quality in a product or service. It
may include whatever actions a business deems
necessary to provided for the control and
verification of certain characteristics of a product or
service. The basic goal of quality control is to
ensure that the product, services or processes
provided to meet specific requirements and are
dependable, satisfactory and fiscally sound.
QUALITY CONTROL
If a problem is identified, the job of a quality
control team or professional may involve
stopping production temporarily. Depending
on the particular service or product as well
as the type of problem identified, production
or implementation may not cease entirely.
Quality control is concerned with the
product, while quality assurance is process-
oriented.
QUALITY ASSURANCE
The four quality assurance steps within the Plan, Do,
Check, Act (PDCA) model stands for:
1.Plan: Establish objectives and processes required to
deliver the desired results.
2.Do: Implement the process developed.
3.Check: Monitor and evaluate the implemented process by
testing the results against the predetermined objectives
4.Act: Apply actions necessary for improvement if the result
requires changes.
ACCURACY OF QUALITY ASSURANCE