Vous êtes sur la page 1sur 16

CONFLICT

WHAT IS CONFLICT?

This is a disagreement that exists between two or


more individuals.
CAUSE OF CONFLICT
Management Styles
Competition for Scarce Resources
Lack of Communication
Clash of Personalities
Conflict of Duties
MANAGEMENT STYLES
Depending on the type of leadership style
that is practiced at a organization, conflict
may arise between workers and
management.
COMPETITION FOR SCARCE RESOURCES
In most cases, there is a time when the
business suffers from lack of resources.
During this time the employees will have to
compete for these resource in order to get
the job done, resulting in a development of
conflict within the organization.
LACK OF COMMUNICATION
Communication is the imparting or
exchanging of information by speaking,
writing, or using some other medium.

Communication should be clear. Managers


should ensure that information is
communicated properly as
miscommunication may occur thus resulting
in conflict between manager and employees.
Employees should also ensure that they
communicate with each other effectively,
misunderstood information can cause
conflict.
CLASH OF PERSONALITIES

We all are different individuals, so there are


times when our personalities, values and
attitudes vary.

Due to clash of personalities, arguments and


disagreements may arise between employees
in decision making.
CONFLICT OF DUTIES
In organizations, responsibilities boundaries
may not be clearly defined. Where workers
are not given a clear job description, there
might be overlapped duties causing confusion
and conflict.
STRATEGIES TO MANAGE
CONFLICT
Avoidance
Smoothing
Compromise
Collaboration
Confrontation
AVOIDANCE
This is where both parties avoid anything
that may start a conflict.
SMOOTHING

This is where the manager seeks to


emphasize the areas of agreement but
downplay the areas of disagreement.

The use of this method will see one party


sacrificing his/her interests or rights in order
to please the other party.
COMPROMISE
A COMPROMISE is where each party agrees to
give up something.
In this situation there will be no clear
winner/loser but the willingness of both
parties to accept the solution.
COLLABORATION
With this method, manager seeks to meek
the needs and concerns of each party.
This leads to a win-win situation where
both parties leave the conflict feeling
satisfied.
CONFRONTATION
Parties meet face to face to resolve the
conflict.