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Contemporary Hospitality Industry

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CONTENTS

Assess the staffing requirements of different hospitality


industries (2.1).

Discuss the roles, responsibilities and qualification


requirements for hospitality staff and exemplify with 2 job
descriptions (for different positions) (2.2)

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INTRODUCTION

This case study is associated with the contemporary hospitality


industry in which there is a need to assess the staffing
requirements of different hospitality industries as well as
required discussing the roles, responsibilities and qualification
requirements for hospitality staffs.

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Assess the staffing requirements of different hospitality
industries (2.1).

For assessing the staffing requirements of different hospitality


industries, let us take into consideration three different
hospitality industries which are a fine dining venue within a
five star hotel, a local fast food outlet part of an international
chain and small local B&B.

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A fine dining venue within a five star hotel

The staffing requirements for a fine dining venue within a five star
hotel such as The Milestone Hotel in UK comprises of the kitchen
staff, service staff as well as the restaurant and bar staff, restaurant
manager and the head chef as well as food and beverage manager.
The skills required for being a kitchen staff is to be able to perform
a variety of food preparations in addition to cooking like the
preparation of cold foods as well as shell fish, slicing
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meat as well as brewing coffee or tea. The skills required for being
a restaurant and bar staff are to have good skills of communication,
the ability of preparing and serving a variety of alcoholic as well
as non-alcoholic drinks, having an outgoing personality as well as
a decent behaviour, having a smart outlook. The skills required for
being a head chef is to look after the complete responsibility of
everyday functionalities of the kitchen, making connections with
purchasing organisations in regard to food orders, maintaining
profit margins for food. 7
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A local fast food outlet part of an international chai n

The staffing requirement for a fast food outlet-part of an


international chain such as Pizza Hut UK comprises of Assistant
Restaurant General Manager, Restaurant General Manager, Team
Member, and Delivery Driver. The skills required for being an
Assistant Restaurant General Manager is to assist the operational
and financial management of Pizza Hut, assisting the management
as well as development of departmental
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teams, handling the experiences of the guests, as well as
conducting activities related to human resources. The skills
required for becoming a restaurant general manager are
establishing business plans for restaurants by conducting surveys,
meeting financial goals of the restaurants through the development
of finance, controlling the purchasing as well as inventories,
keeping record of the operations by the preparation of policies as
well as regular functional processes and accomplishment of
organizational objectives.
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A small local B&B

The staffing requirement for a small local B&B such as Barry


House Hotel in UK comprises of staffs who will take care of
different kinds of roles such as cleaning, greeting guests, basic
cooking. The staffs should definitely possess a very good ability
that are associated with customer services and the reason for this
is that guest contentment will help in their retention and also
through word of mouth feedback they will be able to provide
references to others about
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the Barry House Hotel that will be able to improve the business profitability of
Barry House Hotel. This is a very significant aspect of getting bookings in the
industry for tourism.

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Discuss the roles, responsibilities and qualification requirements

for hospitality staff and exemplify with 2 job descriptions (for

different positions) (2.2)

For discussing the roles, responsibilities and qualification

requirements for hospitality staffs, we will take into consideration

a state home which has been turned into a luxury hotel. In this

respect, let us take the example of Summer Lodge in UK. (Lussier,

2011)
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Two job description will be for the post of Communications
Manager and Executive Office Coordinator.

Communications Manager The communication manager is


accountable for managing as well as promoting Summer
Lodges brand image on an international level in which the hotel
will offer additional strategic directions towards the
communication team in the hotel and coordinate regarding brand
planning. The qualification required
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for them are to have a degree level education and a 6 years
experience in communication.

Executive Office Coordinator - The executive office coordinator


is accountable for giving executive assistance, handling of
duties related to administration, as well as to manage the
executive office for the creation of the best experience for the
guests. For this post there is the need to have a two year college
degree or two years work experience or both. (Lussier, 2014)

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CONCLUSIONS

This case study has delved with aspect of contemporary


hospitality industry that will be exploring the dynamic
attributes in respect of hospitality, focusing on current topical
factors and future trends and developments.

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REFERENCES

Iqbal, T (2011). The Impact of Leadership Styles on Organizational


Effectiveness. GRIN Verlag.

Lussier, R (2011). Management Fundamentals: Concepts, Applications, Skill


Development. CENGAGE Learning

Lussier, R (2014). Management Fundamentals: Concepts, Applications & Skills


Development. SAGE Publications.

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