(EQ) Definition

Emotional
Intelligence –

Your ability to
use both
emotions and
cognitive skills
in your life.

Susan Dunn
“Emotional Intelligence
refers to the capacity
for recognizing your
own feelings and
those of others, for
motivating ourselves,
and for managing
emotions well in
ourselves and in our
relationships.”

Daniel Goleman
Definition (IQ)

IQ is primarily used to
measure one's cognitive
abilities, such as the ability to
learn or understand new
situations; how to reason
through a given
problem/scenario; the ability to
apply knowledge to one's
current situations
 IQ
A number that signifies
the relative intelligence
of a person; the ratio
multiplied by 100 of the
mental age as reported
on a standardized test to
the chronological age.
 It involves primarily the neo cortex or top
portion of the brain.
Over 140 - Genius or
almost genius
120 - 140 - Very superior
intelligence (Gifted)
110 - 119 - Superior
intelligence
90 - 109 - Average or
normal intelligence
80 - 89 - Dullness
70 - 79 - Borderline
deficiency in intelligence
Under 70 - Feeble-
mindedness
Examples by comparison
of EQ vs. IQ
Using your emotions in addition to your
cognitive abilities to function rather than
relying solely on logic
Knowing how and why vs. Knowing what
Knowing how to motivate separate
individuals as opposed to treating everyone
the same way
Understanding and controlling your
emotions to use them for something vs.
Letting your emoAppealing to emotions to
control you because you do not know how
to deal with them.
Emotional intelligence is measured
using 5-major components and 15-
subcomponents
The Components of EQ
Sub component

1. . Intrapersonal Skills  Self Regard

(ability to understand and
apply personal emotions)
 Emotional Self
Awareness
 Assertiveness
 Independence
 Self
Actualization
 subcomponent
2. Interpersonal 
Empathy
Skills (people
 Social
skills)
Responsibility
 Interpersonal
Relationships

3. Stress Management
(ability to handle challenges)
subcomponent
 * Stress Tolerance
(Ability to handle difficult
situations without ‘falling
apart')
 * Impulse Control
(ability to resist or delay an
impulse, drive, or
temptation to act;
controlling the need for
"instant gratification")
 Sub component
4. Adaptability (Ability to
react quickly, appropriately,  Reality
and efficiently to change)  Flexibility (
 Problem Solving
5. General Mood Sub component

 Optimism
 Happiness
 ans

Question: T/ F ...  For unless you

Once my sobs and are able to feel

sadness (and its
relatives:

tears have been sobbing, grief

and tears), you
will forever be

released, I feel great. avoiding sadness.

Avoidance makes
you prone to
addictive
behavior,
psychosomatic
symptoms, high
levels of anxiety
and acting-out
skewed behavior.
example

 Jaydee had a high IQ. He could reason, was

analytical and logical, and had a steel-trap focus
on tasks. He learned new things quickly. However,
he ignored how he was feeling and how others
were feeling. If things didn't do the way he
expected them to, he would lose his temper and
lash out at others. He was unable to relate to
people who weren't as smart as he was and lacked
empathy. This limited his ability to be effective in
team situations even though his IQ was very high.
 Stephen had a high EQ. He got along well with people,
and managed his own emotions well. This made him
highly effective in his work, even though there were
others in the firm with higher IQs. Stephen was able to
consider the emotional component of interactions, using
both his cognitive abilities and his understanding of
emotions. He was able to influence and motivate people
because he understood what mattered to them and was
an excellent communicator. His authenticity and integrity
made him a natural leader. He was flexible and creative
when faced with a challenge, and resilient in the face of
temporary defeats. He was well-liked and well-respected.
How can EQ Help?
To be successful and survive in today's society,
individuals need to have the necessary
communication and organizational skills to
make sound decisions and interact with each
other. Goleman argues that an individual's
success at work is 80 percent dependent on
emotional quotient and only 20 percent
dependent on intelligence quotient. This is
because EQ components are useful in assisting
employees with decision-making in areas like
teamwork, inclusion, productivity, and
communication.
EQ versus IQ Basis in hiring

There are multiple aspects to emotional

intelligence, but homing in on these three
in the interview process will go a long way
toward identifying candidates with high
EQ--and eliminating those likely to
destroy more value than they create:
Self-awareness and self-
regulation
 The candidate understands the
needs and wishes that drive him
and how they affect his behavior.
He regulates his emotions so that
any fear, anger, or anxiety he
experiences doesn't spread to his
colleagues or make him lose
control.
Reading others and recognizing the
impact of his behavior on them

 The candidate has well-

developed emotional and
social "radar" and can
sense how his words and
actions influence his
colleagues.
The ability to learn from
mistakes
 He can acknowledge
his mistakes, reflect
critically upon them,
and learn from them.
IQ and genius=SQ
EIGHT SIGNS OF HIGH SQ
 1. Flexibility
 IQ and EQ  2. Self-awareness
give way  3. An ability to face and use suffering
to spiritual
 4. The ability to be inspired by a vision
intelligenc
e, the  5. An ability to see connections between
ultimate diverse things
intelligenc  6. A desire and capacity to cause as little
e that can harm as possible
add value  7. A tendency to probe and ask
and fundamental questions
meaning
 8. An ability to work against convention
to your life
Spiritual quotient

 " explains Ram Mohan, a Vedanta

teacher, "is about the growth of a
human being.
 It is about moving on in life.
 having a direction in life and being
able to heal ourselves of all the
resentment we carry.
 It is thinking of ourselves as an
expression of a higher reality.
 It is also about how we look at the
resources available to us,
 Arnand Tendolkar, a workshop leader, says:
"For me spiritual intelligence is about
pondering over my life's purpose.

 Spiritual intelligence motivates people to

balance their work schedules to spend time
with the family.
The transformative power of SQ
 IQ primarily solves logical problems.
 EQ allows us to judge the situation we are in
and behave appropriately.
 SQ allows us to ask if we want to be in that
situation in the first place.

 It might motivate us to create a new one. SQ

has little connection to formal religion. Atheists
and humanists may have high SQ while
someone actively religious may not.
 Advantages of SQ

 Tension Free Life

 Self awareness
 Free from alcohols and other drugs
 Support of society
 Less depression
 Self Confidence