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Welcome to

APC100
Applied Professional
Communication

Lecture 9

Dr. Dagmar Berndorf


Overview of class

Presenting
Dealing with stage fright
Administration
Presentation outlines and progress report
Chapter 10 Solving Problems in Groups
Activity - Presentations

Discuss:
What makes a good presentation?
What are things to avoid when presenting?
Delivery
Guidelines for delivery
Visual aspects of delivery
Appearance
Movement
Posture
Facial expression
Eye contact
Delivery
Auditory aspects of delivery
Volume
Rate
Pitch
Articulation
Delivery
Practicing the speech
Present the speech to yourself.
Record your speech and then listen to it.
Present the speech in front of friends or relatives.
Present the speech to at least one listener in the
room in which you will present the final speech, or a
similar room.
Dealing with stage fright
Facilitative and debilitative stage fright

Facilitative stage fright:


A moderate level of anxiety helps improve performance
Dealing with stage fright
Debilitative stage fright:
An intense level of anxiety results in poor performance
How can severe anxiety interfere with giving a speech?
Interferes with thinking
Speak too fast
Feeds on itself
Dealing with stage fright

Sources of debilitative stage


fright
Previous negative experience
Irrational thinking
Catastrophic failure
I wont be able to remember
anything.
Perfection
It takes time to develop the skill

Photo: Project 365 #90:


Dealing with stage fright
Approval
Irrational to assume
everyone will like your
speech
Overgeneralization
Im so stupid! I forgot one
of my supporting points.

Photo: Project 365 #90:


Dealing with stage fright
Overcoming debilitative stage fright
Use nervousness to your advantage.
Be rational about your fears.
Discipline your thinking
Keep a positive attitude.
Its good that I have this opportunity to practice public
speaking in APC100.
Visualization see yourself as doing well
Most important, be prepared!
Administration
Week Group Topic

9. Oct 31 Nov 4 Professors Nature of Groups Chapter 9


lecture
10. Nov 7 Nov 11 Professors Solving Problems in groups Chapter 10
lecture & Delivering Presentations Part of chapter 12

11. Nov 14 Nov Professors


lecture Solving Problems in groups Chapter 10
18

Chapter 12
A Developing Presentations
12. Nov 21 Nov
25 B Understanding Chapter 6
Interpersonal Relationships


C Improving Interpersonal Chapter 7
Relationships
13. Nov 28 Dec 2
D Social Media & Chapter 8
Communication

E Persuasion Chapter 11
14. Dec 5 Dec 9 Exam Review

15. Dec 12 Dec ELS Exam: Tuesday, Dec 13th, 2016


16 Check Student Centre for exam schedule, time &
EXAM WEEK location.
No Scheduled
Classes
Attendance
Midterms grades are posted
Presentation Submission

You will be submitting both a printed and an


electronic copy of your presentation slides
One printed and one electronic submission per
group
Presentation Submission

On the material submitted, include:


the names (first and last names) of all the people
in your group and
the date of your presentation.
Presentation Submission

Printed:
Presentation slides (e.g., PowerPoint, Prezi, etc.)
Ideally, 3 slides per page with room for me to make
notes
To be given to your professor at the beginning of your
presentation
Electronic:
Go under Presentations in our course website
Click on Presentation Submission
To be submitted by 11pm of the day of your presentation
Presentation Reflection Paper
Assignment
You will be submitting a short paper one week
after you have completed your presentation
It will be counted for one of your weekly online
class activities
More on this next week
Progress report

I will be meeting with each group


You will be handing in one presentation outline per
group
Make sure it has everyones name (first and last)
Date of presentation
While I meet with each group, everyone should be
working on their presentations
Questions?
Now, get together in your groups for your
presentations
Next Week your online activity will be
An online quiz!
on chapters 9 and 10
So make sure to keep up with your reading
Chapter 10

Solving Problems in Groups


Problem-solving in groups
Advantages of group problem-
solving
Resources
Pooling physical resources
Qualitatively better
Working with others helps bring
diferent ideas and skills to the
task
Accuracy
Can increase accuracy but not
always
Commitment
People who participate in
decision-making generally are
more committed to the solution
Structured Problem-solving
Approach
Research has shown:
We often make decisions based on emotions.
Groups efectiveness depends on approaching
problems rationally and systematically
No single approach is best for all situations
A structured procedure produces better results
Structured Problem-solving
Approach
After my quick overview of this approach
You will work in small groups to start your online
activity for this week
Approaches and stages in
problem-solving
A structured problem-solving approach
1. Identify the problem or challenge
Examples:
Increasing water supply for a growing
community
Designing a new product
Creating a new marketing strategy
Increasing attendance at a local church or
mosque
Carrying out research project
Sometimes the problems facing the group are
complex and unclear
Important to understand the concerns of each
member
Approaches and stages in
problem-solving
2. Analyze the problem
Word the problem as an open question
Encourages exploratory thinking
E.g., What do we want our vacation to accomplish?
Gather relevant information
Identify things that help and those that interfere with
solving the problem
Approaches and stages in
problem-solving
3. Develop creative solutions
Brainstorm
Get as many ideas as possible, even if they sound weird
Important: dont criticize anyones ideas
Use the nominal group technique
method to allow members to present their ideas without
being attacked
E.g. round robin
Approaches and stages in
problem-solving
4. Evaluate possible solutions
5. Implement the plan
6. Follow up on the solution
Week 10 - Online Activities

This week you must complete Advanced Group


Processes
structured problem-solving approach
(pages378 384)
Week 10 - Online Activities

Accessing the assignment:


Click Week 10 - Advanced Group Processes - Due
Tuesday November 15th
Click Problem-solving Strategies
Click Sign-up Sheet to Join a Group
When you have finished working collaboratively,
one of you can submit the final assignment
Select the Group Journal to submit the work
Include everyones name (first and last) who has
worked on the assignment
Week 10 - Online Activities

Scenario:
You are a member of a college committee.
Your committee has been given the task of developing a plan to reduce
student drop-outs and increase student satisfaction by 50% within the
next year.
In groups of 3 to 5, use the structured problem-solving approach to
complete your task.

Get into small groups now


Review the structured problem-solving approach (pages378 384)
Use this approach to start developing the plan
Nominate one person who will submit this activity online by
Tuesday November 15th
Have a great day