Académique Documents
Professionnel Documents
Culture Documents
Soft Skills
Communication
Skills
Deepti Singh
Communication is a series
of experience of
Hearin
g Smel
l
Seein
g Touch
Taste
Deepti Singh
Communication Skills
Deepti Singh
Communication
Goals To
change
To get
behavio
action
r
To
ensure
To
underst
persuad
anding
To
e get
and
give
informa
tion
Deepti Singh
Most Common Ways to
Communicate
Speaking
Writing
Visual Image
Body
Language
Deepti Singh
Types of
Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
Deepti Singh
Barriers to
Communication
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Barriers in Superiors
Deepti Singh
Semantic Barriers
Faulty translation
Unclarified assumption
Specialists language
Deepti Singh
Emotional Or Psychological
Barriers
Premature evolution
Inattention
Distrust of communication
Failure to communicate
Deepti Singh
Organization Barriers
Organizational policy
Organization rules & regulation
Status relation
Complexity in organization
Deepti Singh
Personal Barriers
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive
Deepti Singh
Communication Process
Communication is the process of sending and receiving
information among people
Feedback
receiver sender
Use of
channel to
transmit
SENDER the
RECEIVER
message
Noise
Deepti Singh
Communication code
scheme
Deepti Singh
Communication Involves
Three Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say the words
Sent to Us
Deepti Singh
SENDING MESSAGES
Effective Verbal
Messages
Deepti Singh
Nonverbal Messages
Facial Expression
Deepti Singh
RECEIVING MESSAGES
Listening
Requires concentration and energy
speaker
Includes a desire and willingness to try and
evaluation
Deepti Singh
Key Listening Skills
Nonverbal
Deepti Singh
What makes a good
communicator?
Adequac
Clarity
y
Integrity Timing
Deepti Singh
How do you develop your
communication skills? Explore the
related skills
Deepti Singh
At La
s t
Tips to good
communication skills
Maintain eye contact with the audience
Body awareness
Deepti Singh
Effective Communication .
..
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.
Deepti Singh
Thanks
Deepti Singh