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9e Update
Cover Pamela S. Shockley-Zalabak
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Chapter 1
Organizational
Communication: A
Competency-Based
Approach
- Turbulent period
- Contemporary organizations
- Communication excellence
- Future employees
- Communication competency
- Components of communication competency
- Knowledge
- Sensitivity
- Skills
- Values
Defining Communication
- Human communication
- Shared realities
- Shared realities
- Types of communications
- Organizing
- Types of organizations
Organizational Communication as
Process
- Process
- Process occurrence
Organizational Communication as People
- Organizational communication
- Organizational communication occurrence
Organizational Communication as
Messages
- Message creation
- Message description
Organizational Communication as
Meaning
- Role taking
- Multiple meanings
Organizational Communication as
Constitutive of Organizations
- Context Definition
- Competencies