ORGANIZATIONAL BEHAVIOR

AND MANAGEMENT

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What is an Organization?
An organization is a
collection of people
who work together
to achieve individual
and organizational
goals.

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What is Organizational Behavior?

Organizational
behavior (OB) is the
study of factors that
affect how individuals
and groups act in
organizations and how
organizations manage
their environments.

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Insert Figure 1.1 here

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Insert Figure 1.2 here

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What is Management?
Management is the
process of planning,
organizing, leading,
and controlling an
organizations human,
financial, material, and
other resources to
increase its
effectiveness.
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Managerial Roles
Manager: Any person who supervises one or
more subordinates.
Role: A set of behaviors or tasks a person is
expected to perform because of the position he or
she holds in a group or organization.
Managerial roles identified by Mintzberg (see
Table 1.1):
Figurehead Leader
Liaison Monitor
Disseminator Spokesperson
Entrepreneur Disturbance handler
Resource allocator Negotiator

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Managerial Skills
Conceptual Skills: The ability
to analyze and diagnose a
situation and distinguish
between cause and effect.
Human Skills: The ability to
understand, work with, lead,
and control the behavior of
other people and groups.
Technical Skills: Job-specific
knowledge and techniques.

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Challenges for Organizational Behavior

and Management
Using new information technology to enhance
creativity and organizational learning.
Managing human resources to increase
competitive advantage.
Developing organizational ethics and well-
being.
Managing a diverse work force.
Managing the global environment.
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Challenge 1:
Using New Information Technology to
Enhance Creativity and Organizational Learning
Information technology: The
computer systems and software
that organizations use to speed
the flow of information around
an organization and to better
link people and subunits within
it.
Creativity: The decision-making
process that produces novel and
useful ideas that lead to new or
improved goods and services or
to improvements in the way
they are produced.
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New Ways to Increase Performance

Reengineering: A complete rethinking and
redesign of business processes to increase
efficiency, quality, innovation, or responsiveness to
customers.
Restructuring: Altering an organizations structure
(e.g., by eliminating a department) to streamline
the organizations operations and reduce costs.
Outsourcing: Acquiring goods or services from
sources outside the organization.
Freelancers: Independent individuals who
contract with an organization to perform specific
services.
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Challenge 3
Developing Organizational Ethics and Well-Being
Ethics: Rules, beliefs, and values that outline the
ways in which managers and workers should
behave when confronted with a situation in which
their actions may help or harm other people
inside of or outside an organization.
Well-being: The condition of being happy,
healthy, and prosperous.
Social responsibility: An organizations moral
responsibility toward individuals or groups
outside the organization that are affected by its
actions.
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Diversity Challenges

Fairness
and
Justice

Decision Making
and Flexibility
Performance

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