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SIPOC Diagram

Bradlee J. Watson
MBA Student of Global Supply Chain Management
Marriott School of Management
Brigham Young University
Class Agenda
1. Welcome and Introductions
2. SIPOC Defined
3. How can SIPOC be used?
4. How It Works
5. An Example
6. In-class Exercise
7. Summary
SIPOC Defined
SIPOC is an acronym standing for
1. S = Supplier(s)
2. I = Input(s) & key requirements
3. P = Process
4. O = Output(s) & key requirements
5. C = Customer(s)
SIPOC Diagram Defined

A SIPOC Diagram is a visual representation


of a high-level process map; including
suppliers & inputs into the process and
outputs & customers of the process

Visually communicates the scope of a project


How can SIPOC be used?
SIPOC Diagrams help a team and its
sponsor(s) agree on project boundaries and
scope
A SIPOC helps teams verify that
inputs match outputs of upstream processes
outputs match inputs of downstream processes
Brainstorming Exercise

How can SIPOC be used in


your organization?
How a SIPOC works

Suppliers Inputs Process Outputs Customers


Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4
Step 2: List all of the outputs from the process

Suppliers Inputs Process Outputs Customers

Step 1
Examples
Services
Step 2 Products
Reports
Metrics
Step 3 Raw data

Step 4
Step 3: Identify the customers receiving the
outputs
Suppliers Inputs Process Outputs Customers

Step 1
Examples Examples
Services Internal
Step 2 Products External
Reports Vendors
Metrics End users
Step 3 Raw data Management
Downstream Process

Step 4
Step 4: List all of the inputs into the process

Suppliers Inputs Process Outputs Customers

Step 1
Examples Examples Examples
Data Services Internal
Parts Step 2 Products External
Application Reports Vendors
Raw Metrics End users
materials Step 3 Raw data Management
Downstream Process

Step 4
Step 5: Identify the suppliers of the process
inputs
Suppliers Inputs Process Outputs Customers

Step 1
Examples Examples Examples Examples
Internal Data Services Internal
External Parts Step 2 Products External
Vendors Application Reports Vendors
Producers Raw Metrics End users
Management materials Step 3 Raw data Management
Upstream Process Downstream Process

Step 4
An Example: Mowing the Lawn

Suppliers Inputs Process Outputs Customers


Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers


Prepare Lawn
for mowing

Mow the
Lawn

Trim the
Lawn

Clean-up &
Removal
Step 2: List all of the outputs from the process

Suppliers Inputs Process Outputs Customers


Prepare Lawn
for mowing
Debris
from lawn

Mow the Beautiful


Lawn lawn
Bagged
Trim the grass
Lawn
clippings

Clean-up & Happy


Removal customer
Step 3: Identify the customers receiving the
output
Suppliers Inputs Process Outputs Customers
Prepare Lawn
for mowing
Debris Homeowner
from lawn

Mow the Beautiful Yard waste


Lawn lawn recycler
Bagged
Trim the grass
Lawn
clippings

Clean-up & Happy


Removal customer
Step 4: List all of the inputs into the process

Suppliers Inputs Process Outputs Customers

Long lawn Prepare Lawn


for mowing
Debris Homeowner
Lawn- from lawn
mower Mow the Beautiful Yard waste
Trimmer
Lawn lawn recycler

Gasoline Bagged
Trim the grass
Yard Lawn
clippings
waste bags
Rake & Clean-up & Happy
broom Removal customer
Step 5: Identify the suppliers of the process
inputs
Suppliers Inputs Process Outputs Customers

Homeowner Long lawn Prepare Lawn


for mowing
Debris Homeowner
Home Lawn- from lawn
Depot mower Mow the Beautiful Yard waste
Chevron Trimmer
Lawn lawn recycler

Gasoline Bagged
Trim the grass
Yard Lawn
clippings
waste bags
Rake & Clean-up & Happy
broom Removal customer
In-Class Exercise

Brainstorm an in-flight or
planned project in your
organization
Step 1: Begin with your high-level process
map (Keep to 4-5 process steps)

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4
Step 2: Brainstorm all of the outputs from the
process

Suppliers Inputs Process Outputs Customers

Step 1 List process


outputs

Step 2 List key


output
requirements
Step 3

Step 4
Step 3: Identify the customers receiving the
outputs

Suppliers Inputs Process Outputs Customers

Step 1 List process List customers


outputs

Step 2 List key


output
requirements
Step 3

Step 4
Step 4: Brainstorm all of the inputs into the
process

Suppliers Inputs Process Outputs Customers

List process Step 1 List process List customers


inputs outputs

List key Step 2 List key


input output
requirements requirements
Step 3

Step 4
Step 5: Identify the suppliers of the process
inputs

Suppliers Inputs Process Outputs Customers

List suppliers List process Step 1 List process List customers


inputs outputs

List key Step 2 List key


input output
requirements requirements
Step 3

Step 4
Summary
What we covered today
1. Defined SIPOC
2. Discussed how SIPOC can be used
3. Showed how it works
4. Demonstrated an example
5. Completed an in-class exercise
Reference Materials
Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma
Pocket Toolbook. New York: McGraw-Hill, 2005.
Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts
Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg.
54, 9 pgs
Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp
Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project
Selection. http://finance.isixsigma.com/library/content/c060322a.asp
David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC
Relationship. Wisconsin: Oriel Incorporated, 2006.