Lead and Manage Effective

Workplace Relationship
at BizOps

GIANG HUONG TRUONG GT02946

VAN PHAM GT02890
VAN CHIEN DUONG GT02878
Symptoms - Key Issues -Trevors
complaint
Being bullied about aging be called old and
expired
Distress and isolation with team members
Being subjected in betting game about his age
of retirement.
Facts

Investigate and identify who is involve in this

situation for appropriate sources
Contact relevant people to get further
information through one-to-one session or
consultation.
Go through BizOps policies and procedures:
Anti Discrimination Polices
Multicultural Work Environment
Handling Complain Process on meetings
Analyse the problem
Extent of problem:
- Damage positive and efficient working
relationships
- Damage to productivity, work performance and
morale
- Create poor perceptions of company management
- Company will lose the extensive work experience
and knowledge of older employees
- Legal liability under Age Discrimination Act 2004
(Cth) and Fair Work Act 2009 (Cth)
Options for resolution

An appraisal of BizOpss culture

Examine the policies:
- Recruitment
- Age Discrimination policy
- Benefits and Retirement policy
Have a team meeting or performance evaluation:
- An informal warning to the perpetrator
- Pointing out the effect of their behaviour
- Follow the companys disciplinary procedures
Options for resolution (Cont)

Rethink promotion
Provide job-related training
Encourage mentoring
A renewed commitment to provide a
supportive work environment
Action Plan

Have an informal or formal meeting to solve

issue with relevant people.
Building trust and confidence:
Remain honest

Being transparent

Value all input from employees

Create a team environment through

collaborative work
Action Plan (Cont.)

Set out communication style to meet cultural

diversity and ethical environment.
Understand cultural diversity in Australia and
the effect of culture differences in
communication.
Tolerance of silence
Taking turns in conversation
Use of humour and Irony
Action Plan (Cont.)

Support and guide team members on ongoing

implementation process.
Develop an open door policy to encourage
openness and transparency with company
Training

Regular meeting
Monitor Outcomes

Talk to involved people or manager about the

implementation process.
Take feedback in given time frame to correct
actions and prevent future problems.
Supervise and monitor ongoing basic.