Académique Documents
Professionnel Documents
Culture Documents
for
VIVA
Ushakiran
Bastikar
WE LOUNGE
Mr. Rubeena Singh
Chief Operating Officer,
Moneycontrol.com
Learnings:
Currently she is working at Moneycontrol.com as COO while her professional journey
started when she joined Star Group, then joined CNBC Aawaz and later joined Forbes
India and Forbes Life India.
Talked about Moneycontrol.com that it started in 1999 and has been a leader since then
by being innovative and having loyal user base.
Explained that Relaunch is much harder than launch as it involves entering into different
market, different audiences and different products
She sees young generation more into Digital Media as they want news at a faster rate
than TV and Print Media.
Talked about the approach of TV media where it is about building brand and perception
whereas digital media is measurable and provides customized solution to the people.
Believes that Digital Media is the biggest medium in the future and its growth potential
huge and Internet penetration and video content can break the languages barrier which
will help India to move towards to Digital Media.
Content & Revenue both depend on technology in Digital Industry to get users
preferences and serve right customers where Content is a long term strategy.
Marketing strategies should be build brand where consumers are more using different
mediums instead of a single medium
Leadership is to inspire a team to dream more, to learn more, to become more and to
grow more.
One of the main core values is to always do what is best for the company before your
individual goals. By doing so you stay focused, committed and high on integrity and
will definitely perform better.
She does not agree to PepsiCo CEO Indira Nooyis statement- Women cant-have-it-all
because according to her if we make a choice and work hard towards it we can achieve
it.
Young generation entering Digital Industry should be prepared to be measured all the
time like a test, no matter in which field they are, be creative, disciplined and focused.
After being a COO she learned to build consensus and to take people with you at a pace
which is not your pace as you cannot rush and have to take people along and that is a lot
of hard work
She keeps her professional and personal life balanced by applying Time Management.
At last she gave a message that Knowing is not enough, you have to apply what you
have learned. Willing to do is not enough, you have to do and demonstrate what you are
going to do.
To succeed you do not have to do things differently but do same thing better and remain
focused and have conviction and give your 100%.
In life we must be happy with what we have and celebrate the success.
Mr. Adil Malia
President HR, Essar
Learnings:
He has 27 years of global work experiences like India, South West Asia, the Middle East
and the U.S.
Joined Essar in August 2006 as Group President and has worked with Coca-Cola India,
Al Futtiam Sons in Middle East, GE Appliances India and US and Godrej Group India.
For all the awards and the recognition he has received makes him feel humbled and
makes sure he behaves well so that he does not break the confidence the people have put
on him.
Behind every challenge comes expectations because your are bestowed not by the
awards but by the recognition that you have to live up to.
Stint with Godrej introduced him to HR and he wanted to learn more about people, their
behavior, what motivates them more, ect.
Every company needs to train their employees to involve in the value creating journey
with their customers by understanding their needs without which no company can
survive.
Human beings are sources of value creation and not resources and hence he suggests it
to be called as Human Sources.
Leaders ability to emotionally connect will help building loyalty towards his people and
also build peoples loyalty towards him. Emotional relation with the seniors help
employees to get motivated more than monetary rewards.
Company should never adopt mercenary approach for motivation because motivation
not about money as it does not cost you to motivate people. It is how you emotionally
connect with your employees, to show them the role they can play in transforming the
organization.
HR Department does only 4 jobs which helps in building the emotional bridge with the
employees. They Get people, Give them valuable benefits, Grow them into
an enterprise and Guard them from being taken away.
He wrote an article in ET- Peter has to Die which is about how people always aspire
to reach the higher level even though not suitable and stop performing when they reach
that level because of incompetence. Aspiration makes people believe that they are
always ready for one level higher but competence tells they should not, therefore, Peter
has to die.
Learning is the entire journey from discovery to destination to be reached where
employees learn new skills, technologies ect while Training and Development is to
develop small modules, skills required for the operating efficiency
Transformation comes through Learning and not from Training and Development, hence
both are different.
Professional goals grow by the day. Everyday has a goal and very moment is a
challenge.
Career is about long term investment where you invest in terms of time, energy, focus,
intelligence and intellect which makes your career a success for a long time.
Secrets of Success are to be a good human being, to work hard without shortcuts, be
ahead of time and be a student all your life.
Mr. Mohit Khattar
MD & CEO, GodrejsNatures Basket
Learnings:
He has 2 decades of experience in Sales, Operations, Brand Strategy and General Marketing
across Retail, Durables, FMCG and Lifestyle industries and is currently working as
Managing Director at Godrejs Natures Basket .
Prior to this he was President of Subhiksha and before that worked at TI cycles of India and
has also worked with Titan Industries Ltd and Reckitt Benckiser India Ltd.
Spoke how launching a new product has changed due to different channels and languages
like social media, micro campaigns, distribution channels like malls though fundamentals
have not changed like ensuring product gets visibility and how its features and USP are
spoken, ect.
Godrejs Natures Basket has positioned itself as niche gourmet business, where best items
are hand picked that Europe, Australia, Asia and the US offers, providing authentic world
food ingredients which makes the ambience attractive, inviting consumers to indulge
themselves.
Every Retail company should upskill the knowledge of their employees on products through
Product Training and their behavior in handling angry customers through behavior training .
Company should concentrate more on their employees aspiration, growth and
knowledge for motivation while monetary benefits should be given least importance.
Key growth drives for organized retail food industry are superior assortment of
products, consistently provide efficient services and providing customized and
innovative options.
Retail Industry has now become more organized retail place by updating their stores ,
installing air conditioners, cold food storage and also customers perception has changed,
they need more product options, visit supermarkets and malls.
Every retail stores location, ambience , assortment and availability of products play
very important roles in the success of the stores.
Retail is all about Detail, listening, understanding your customers behavior , not missing
even small details. Its about keeping your eyes and ears totally focused on the ground.
Current challenges in retail industry are retail space have become very expensive and
lack of skilled staff.
Indias retail market is pretty much behind compared to Foreign Retail. Hence Indian
Government should encourage Retail Industry as they are organized, pays proper taxes,
bills all its products and pays minimum wages to the staff which is good for the
economy.
Success comes from what you do, the way you interact and how you carry people
along.
Be true to your job, try to do your best every single day, have larger perspective and
keep adding value not just to consumers but also to employees lives.
For all young professional and students he gave 3 mantras- Keep Learning Keep
Growing, Perseverance and Passion are extremely critical to succeed in the long career
span and No matter what you have achieved Be humbled to everyone.
WE TUBE
1
Channel
Management
Learning:
Basis of Channel Distribution:
1. CAV model where Coverage is to cover the market in a specified format that all dealers,
outlets and shops are covered, Availability is to ensure products made available in all the
outlets so that consumers can access them and Visibility is to display variety of products
which will capture customers attention and tempt them to make the purchase and is also
known as Merchandising
2. Width of Distribution means selling to more outlets so that customers have more access to
the products while Depth of Distribution means selling more to every outlet serviced by
offering multiple or range of products.
a) Psychographics means knowing the needs of the value chain (Distributor, dealer and
influencer) is critical for the success of distribution.
6. Wallet Share is a specific share organization enjoys in a specific outlet via a total
product range or a specific SKU while Market Share is the share of the
organization or sum of all products and services of a particular industry that entire
market is consuming.
3. Sustainability: In this stage sustaining volume of growth is critical for the business
partner.
4. Retention: The market is at saturated point and channel needs to be fed with various
2
The Art of War by
Sun Tzu
Learnings:
1. The Best Battle is that which is won without being fought:
Understand dynamics of the market so well that before competition threatens companys
market position it will be able to prevent it either by M&A or erecting entrance
2. If you know your enemy and yourself, you shall win all battles: To
understand not only strength and weakness of the competition but also their own.
3. In peace prepare for war, in war prepare for peace: To never rest after
achieving market leadership and always keep ahead of the competition or else will fail
to uphold their leadership.
8. The spot where we intend to fight must not be made known, for
then he will have to prepare against an attack on several front:
While launching a new product or service, ensure that products strategies are not
leaked out.
12.Do not swallow bait offered by the enemy: Avoid getting into harsh
pricing wars.
15. Fear makes men restless: To enable transparency and free flow of information
up and down the hierarchy to avoid rumors, especially in crisis situation.
17. If attackers and the attacked are evenly matched, only the able
general will fight: When competitors are evenly matched in resources, the key
difference is leadership talent.
19. He who sees the obvious, wins the battles with difficulty, he who
looks below the surface, wins with ease: Gain Strategic insight into your
business and study latest trends in the market.
20. First plan to ensure victory, then lead your army to battle, if you
begin without planning, relying on brute strength, victory will
not be assured: Planning is the key success in all activities, including business
21. When officers are too strong and soldiers weak, the result is
collapse: To focus on developing skills sets of employees across all levels right from
the bottom.
22. Regard your soldiers as your children and they will follow you into
the deepest valleys, look after them as your sons and they will
stand by you unto death: Treat your employees as family and win their trust
and loyalty.
23. If the enemy leaves a door open you must rush in: Be opportunistic in
business and grab them as soon as they are present themselves.
24. Use spies to minimize damage and maximize success: With latest
technology gain as much as market intelligence as possible which will prove critical
during time of decision making.
26. War is not a thing to be trifled with: Companies must keep itself updated
and have professional in their outlook.
3
Changing Role of HR
Biggest Challenges:
Talent Retention can take place by Monthly Reviews and Skip Level Meeting
where employees can meet top management or the department head for discussion.
Increasing Productivity:
Work together with all departments to understand problem and seek holistic
solutions.
The Gen Y Workforce require Open Work Environment, Freedom to Work with
focus on end results, BYOD- Bring Your Own Devices policy, ect.
To understand the nature and concept of Work and Career for Gen Y workforce.
Learning Organization:
f) Use of Virtual simulations e.g. Second life for building technical skill sets.
b) Allowing high potential talent explore new opportunities across business divisions
e) Managing informal networks to drive employee engagement e.g. CSR activities, family
socials, ect.
Brings small and big companies in the market, is a marketing channel and alternate
distribution channel and a Business Implementation Tool
Management Information System (MIS) helps in storing all the information which helps
in improving forecasting and Decision Making process, thus improving business and
market efficiency and profitability.
Internet provides different Marketing Angles like defining Value Proposition, building
Brand and Awareness, Corporate Image and different Business Development Angles like
Strategic Alliances / Tie ups, New Product Idea/ Development, ect.
It also provides, Employing High Value Added Solutions/ Services like CRM and
Unexpected Markets/ Applications.
Internet is a Pull Medium where viewers have freedom and different options to choose
the content of their like by logging into the related website and pull information by
downloading it.
Common Uses:
1. Diagnosis and strategy: Giving valid reasons for company turnover, training
and development needs, strategic planning goals or organizational changes.
2. Publish Relations: It helps employees raise important issues giving him external
stakeholder status.
Common Problems:
1. Under-utilization: Reasons behind negative feedbacks are not analyzed.
3. Deception: Not to speak out the real reason of their exit like negative response, fail
to ask professional questions by interviewer.
Best Practices:
1. Make a Real Commitment to the Process: To have clear objective approach,
use methodical and scientific approach and view the process as a vital continuous data
collection technique
2. Identify and commit the data users: Data should be shared across all
departments
3. Whats the ROI: Find out who all are using the data and find out how the data has
impacted their unit or how they have used it,
4. Its not over when its done: Its an ongoing process and hence all data should be
properly monitored .
Conclusion:
1. Ongoing monitoring and revision will bring excellent results
All new parents regardless of gender or location can take four months of paid
leave starting from January 1st 2016.
Maternity policy offers extended leave of 26 weeks plus four months of flexible
working hours with full pay and one year career break without pay.
Expected mothers will receive Rs.600 per day as transport compensation for
2 months before going on maternity leave.
Since the launch of the policy eight women employees have gone on maternity
2
Seven Things You Must Consider Before Accepting A
Job
One must ask oneself the following questions before accepting a job:
1. Do you like the people you will be working with at this company: As
you will have to spend your majority days with your co workers you should try to know
them before moving too far into the hiring process.
2. Will you be able to leverage your strength in this company: Ask the
people who know the position, for which you are being interviewed, which will give you can
idea what work they perform most of the day.
3. Does the work environment mesh with your work style: Learn about
office environment and if you are offered to go on a tour during the first interview, take it
and see what it is like.
4. Do you like the leadership style at this company : Talk to people you know
within the company/ department and ask them to describe leadership style present there.
5. Can you relate to the company values and beliefs: If your values
and beliefs do not match up with the companys, you will not be truly invested in
what you are doing.
6. Will the location of this company work for you: If the location of the
company is too far and you are not comfortable travelling for such a long distance or
relocating, you should not continue with the hiring process.
7. Does this company offer the salary and benefits you need:
Finally, you need to consider whether or not the salary and the benefits offered to
you will meet your needs and then accordingly take your decision.
3
Why Communication Skills Matter For Young
Professionals
Communication in the workplace can take different forums such as weekly meetings, chats and
also emails and phone calls.
Make sure you participate in the discussion either by asking questions wherever necessary or by
responding when asked, in a professional tone.
What you say is a huge reflection of you, hence, think before you speak and if you dont know
something, freely admit it and offer to get back to the person once you have more information.
Being honest and sincere will help you quickly gain your co-workers and managers trust and
thus establish your credibility.
Listening plays a very important role in communication. In your workplace and career field
you will meet different people with different personalities so take time to listen to their point of
view, even though you may not agree, you will be able to learn something.
1. Take a break: Take a 5 minute break from work and walk around or outside and
breath fresh air. This will help to clear your head and get your blood flowing thus
making you feel rejuvenated and refreshed.
2. Outline your priorities: Upon arriving at work in the morning list and arrange
everything you need to complete for the day and keep on updating as you complete the
tasks or as new projects come in, thus providing a sense of accomplishment and help
you achieve your goal.
3. Consider the Long Term: Post the two big things you want to accomplish over
next year onto your computer to frequently remind you about them and work hard to
achieve them.
4. Get to work early: Arrive to work early before everyone begins to flood the
workroom as an empty and quiet office will have fewer distractions. Co-workers are the
biggest distractions. Decrease in the number of people around you will help to increase
your productivity.
5
Best HR Practices
1. Happy Workplace: If employees are happy with the workplace, culture, ect
then they tend to work better, hence, companies should conduct surveys regularly.
3. 360 Degree Feedback System: This helps the companies by giving real
picture and is highly transparent as it takes feedback from employees senior
manager and his colleagues.
5. Fair and Proper Appraisal System: Good appraisal will not only
guarantee retention but will make employees happy and efficient.
6. Recognition of Performance: Initiatives like Employee of the Month or
Weekly Star encourages employees and also leads in motivating healthy
competition.
a) Economic Goals: The main economic goal of unions is to maximize the wages by
increasing the wage rate or wage bill or some variation of the two. Regulation of
hours, seniority and working rules like restrictions on production, limiting the type of
machinery used and its operating speed to protect the lives of their members also form
economic goals.
b) Non-economic Goals:
i. The social and psychological needs such as desire to express his individuality, to be
member of his social group, to be treated equally freedom to complain without fear of
reprisal, job security, protection again arbitrary or spiteful actions from his supervisor
are first variety of non economic goals and are of non measurable value for the
workers.
ii. The second variety is to protection of the union as an institution when the employer
threatens to break the union or when a rival union attempts to attack its membership.
7
Approaches To Ensure Employee Discipline
Without Employee Discipline organizations cannot prosper as it ensures
economical and optimum utilization of resources, business efficiency and leads to
human and industrial relations and organizational health.
3. Group Discipline Approach: The group sets the standards of discipline and
punishments for the deviations cause by the employee.
5. Judicial Approach: Acts of indiscipline are dealt on the basis of legislation and
court decisions. The Industrial Employment (Standing Orders) Act, 1946 is
prescribed the correct procedure to be followed before awarding punishment to an
employee in India.
8
High Performance Work Team
To operate effectively and efficiently organizations must create Work Teams which
will posses skills like managing projects, setting goals, clarifying roles and solving
problems.
It is mandatory to use high performance work teams for the success of the business
throughout the organization.
2. Active Process: This helps the trainee to learn better as more of their senses are
utilized.
6. Relevance: If trainee feels that the training will actually help them on the job then
they will accept or else they will show resistance in the training.
2. Provides Voice Feedback: It translates the word spoken aloud by taping the mike,
shows how it is written on the screen and will also speak it loud.
3. Translate Web Pages: This feature of Translator comes in-built with the Chrome
browser and translates any page by simply enabling Google Translate option i.e. Settings-
>Site Settings->Language->Translate.
4. Translate Text Messages: This feature allows you to select any text message directly
from within the Translate app, tap on it and translate it in the language you want.
5. More than just the meaning: One of the advantage of the Translate is that it will not
only shows the meaning of the word but also provides additional details like what the word
means as a noun, adjective or a verb in a translated language.
THANK YOU