Académique Documents
Professionnel Documents
Culture Documents
we communicate?
mages
is ual I
rd V
Wo
en
Spok
Bod
y Lan
Written Word g ua
ge
Highly Directive, from Senior to
subordinates, to assign duties, give
instructions, to inform to offer
feedback, approval to highlight
problems etc.
• It is non directive in
nature from down below,
to give feedback, to
inform about
progress/problems,
seeking approvals.
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1 Supervisor 2 Supervisor 3
Manager
Supervisor
Horizontal Comm.
Forman
Medium
Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier
Feedback/Response
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Hearing – Physical
process, natural, passive