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LISTENING

Introduction.

Definition

Difference between hearing & listening


Types of listening:
Pretending listening
Selective listening
Attentive listening
Emphatic listening
Listening for mutual creativity
Intuitive listening
Barriers to listening

Physical Barrier

Psychological Barriers

Linguistic Barrier

Cultural Barrier
Qualities of good listener:

Cautious
Inquisitive
Active
Flexible
Tactful
Understanding with context
QUALITIES OF GOOD LISTENER

Persistent
Eager
Analytical
Sociable
Purpose of listening
Enhances communication skills.
Better understanding of various
topics.
Provides good rapport.
Improves decision making skills.
Ways to improve listening skills

Listen carefully with patience and


concentration.
Do not get distracted while listening.
Take notes.
Empathise with the speaker.
Do not pre-judge.
Put the speaker on ease.
Feedback

Introduction
Definition
Objectives
Explain the importance of providing timely
feedback.

Incorporate strategies for providing


constructive feedback.

Identify benefits of effective feedback to


students and preceptors.

Identify ways to incorporate feedback into


clinical teaching.
Outcomes of Feedback
Giving feedback is important because it
can:
Improve performance and confidence
Clarify the preceptors expectation
Increase morale
Develop teamwork

A lack of good feedback can:


Demoralize
Reduce confidence
Cause conflict
Effective Feedback
1.Be clear and specific about what
feedback
you want to give
2.Be respectful
3.Be consistent with your verbal and
non-verbal cues
4.Avoid being accusatory
Ineffective Feedback
Feedback may not be effective
because of:
Ineffective communication
Poor timing as in it was not given
in the moment
Giving too much information
Not having a balance of positives
with needs for improvement
Too little support and not enough
challenge
Be Focused
Concentrate on what can be changed by providing
feedback on a specific action or statement

Relate the feedback to the objective of the placement

Limit the information you provide to the amount the


person receiving it can use bite-size rather than the
full amount you have and might like to give

Practice being a one minute supervisor


Benefits of Feedback

1.Engage students in their learning.

2.Evaluate and modify the amount


of supervision the student requires
3.Recognize students strengths and
promote independence in those
areas.

4.Create additional learning


opportunities for students to practice
skills in areas they continue to
ANY QUERIES ????