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Communication is
simply the act of
transferring information
from one place to another.
Written communication
Business communication
Business communications is a term for a wide
variety of activities including but not limited to:
strategic communications planning, media
relations, public relations (which can include
social media, broadcast and written
communications, and more), brand
management, reputation management, speech-
writing, customer-client relations, and
internal/employee communications.
Effective communication
Effective communication means that we are able
to express ourselves, both verbally and non-
verbally, in ways that are appropriate to our
cultures and situations. This means not only
being able to express our opinions and desires,
but also our needs and fears and to ask for
advice and help.
Effective communication
Barriers in Achieving Effective
Communication
Different Backgrounds of
Sender and Receiver
Signaling- messages
conveyed without words
Communication Situation
Quality of Message
Content
Speaking Skills
Listening Skills
Noise/Sound/Distraction
Ways in Overcoming Barriers in
Communication
Eliminating differences in perception:
Use of Simple Language:
Reduction and elimination of noise levels:
Active Listening:
Emotional State:
Simple Organizational Structure:
Avoid Information Overload:
Give Constructive Feedback:
Proper Media Selection:
Flexibility in meeting the targets:
DEFINITION:-
Interpersonal communication:-
oThat refers to a two-way exchange that involves both
talking and listening.
Public Speaking:-
oInvolves one or more people delivering a message to a
group.
ADVANTAGES OF VERBAL COMMUNICATION
It is very fast that it travels much
faster than other means of
communication.
It generates immediate
feedback as the message is
transmitted almost instantly.
Verbal
Communication ;
disadvantages
It can be quickly
forgotten.
You can not provide legal
evidence.
Sometimes, you can not
remember each and every
point.
Poor presentation of the
message or the instruction
can result in
misunderstanding and
wrong responses
They are less authentic
than written
communications as they
are informal and not as
organized as written
communication.
Verbal communication is
face to face. When
communicating with large
group ,a lot of mechanical
devices may needed to be
used for aspects such as
audibility.
Not enough time to deeply
think about.
Some time pang of guilt over
conversation held.
In case of meetings , long
speeches consume lot of time
and are unproductive at time.
NONVERBAL COMMUNICATION
GESTURES:
Gestures are woven into the
fabric of our daily lives. We wave,
point, beckon, and use our hands
when were arguing or speaking
animatedlyexpressing ourselves
with gestures often without thinking.
EYE CONTACT:
Since the visual sense is
dominant for most people, eye
contact is an especially important
type of nonverbal communication.
The way you look at someone can
communicate many things, including
interest, affection, hostility, or
attraction
TOUCH:
We communicate a great deal
through touch. Think about the
messages given by the following: a
weak handshake, a timid tap on the
shoulder, a warm bear hug or a
controlling grip on your arm.
VOICE:
Its not just what you say, its
how you say it. When we speak,
other people read our voices in
addition to listening to our words.
Think about how someone's tone of
voice, for example, can indicate
sarcasm, anger, affection, or
confidence.
IMPORTANCE OF
NONVERBAL
COMMUNICATION
Verbal and nonverbal
communication plays an important
role in how people interact with one
another. People are using around
35% verbal communication and 65%
nonverbal communication in daily life.
Non-verbal communication makes
conversation short and brief. You can
save on time and use it as a tool to
communicate with people who don't
understand your language.
DRAWBACK:
We can not have long
conversation and can not
discuss the particulars of
our message. It is Difficult to
understand and requires a
lot of repetitions. It can not
be used as a public tool for
communication. It is less
influential and can not be
used everywhere.
Written
communication..
communication by means
of written symbols (either
printed, typed or hand
written)
For example:
text messages, news
paper, email, job letters
etc
Advantages and
disadvantages
ADVANTAGES OF WRITTENCOMMUNICATION:_
1)Creates a permanent record.
3)Easily distributed.
6)Wide access
DISADVANTAGES OF
WRITTEN COMUNICATION
1) Costly
2) Delayed feedback
5) Impersonal
Significance of Communication in Everyday
life