Académique Documents
Professionnel Documents
Culture Documents
Performance Excellence
1. Leadership
Leadership
2. Strategic planning
Strategic
Results Planning
3. Customer focus
5. Workforce focus
Measurement,
6. Operations focus analysis, and
knowledge
Customer
Focus
management
7. Results
Assessment Criteria
..Self-
Ass
# Criteria Guideline ess Weighting
men
t
1 Leadership & To what level do the leadership of the company set the context for
Innovation strategic objectives and action plans?
Does company ensure the safe and sustainable environment for the
workforce and stakeholders?
m
en
t
3 Customer Does the Voice-of-the-customer processes intended to be
Focus proactive and continuously innovative to capture stated,
unstated, and anticipated customer requirements, expectations,
and desires.