Concerns with outsourcing

High dependence on vendors

Vendors are carrying out installation and operation of equipment
Loss of core competence
Networking Operations expertise which was Bhartis core competence would be given
away to vendors

Systems Management of staff transfer between the companies

Cultural difference between the companies ( MNCs vs Indian company)leading
to difficulty in inducting staff from Bharti to IBM or Nokia, Siemens
Employees were attached to the company and had concerns about working in
the new organization

Non availability of software and hardware applications not supported by IBM

IT IT systems use applications developed by other vendors as well, but might not
be supported
Misalignment between objectives of IBM and Bharti Airtel

Infrastructure Airtels IT department, with its start up culture expects quick response in the
development of IT systems , whereas IBM has a long term orientation
Management of staff transfer between the companies