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Follow-Up
Employees and their supervisors spot problems in the
production process and determine needed changes.
A good or service free of deficiencies.
Poor quality can account for 20% loss in revenue.
Benchmarking is the process of analyzing other firms best
practices.
Quality control is measuring goods and services against
established quality standards.
Many companies evaluate quality using the Six Sigma concept.
A company tries to make error-free products 99.9997% of the time,
a tiny 3.4 errors per million opportunities.
International Organization for Standardization (ISO) - mission
is to promote the development of standardized products to
facilitate trade and cooperation across national borders.
Representatives from more than 146 nations.
ISO 9000 series of standards sets requirements for quality
processes.
Nearly half a million ISO 9000 certificates have been awarded to
companies around the world.
ISO 14000 series also sets standards for operations that
minimize harm to the environment.