T.T.

Narendran

5 September 2017 TTN, Introduction to Operations Management 1

 The Operations System

Energy

Materials
Manpower Finished Goods

Machinery Or Services
Transformation Process
Information

Feedback Information

External Information

5 September 2017 TTN, Introduction to Operations Management 2

5 September 2017 TTN, Introduction to Operations Management 3
5 September 2017 TTN, Introduction to Operations Management 4
Buyer Power and the Threat of Substitution
Both Influence the Price
Potential
entrants Porters Model
Threat of
New entrants
Bargaining
Power of
Industry Buyer
Suppliers Competitors Buyers
Rivalry among
Bargaining Existing firms
Power of
suppliers
Threat of substitute
Products and services

Substitutes

5 September 2017 TTN, Introduction to Operations Management 5

 Organizational6 Network
3

1
7
Primary Raw Material

Consumers
8

2
5

5 September 2017 TTN, Introduction to Operations Management 6

 The Value Chain
Firm Infrastructure
Human Resource Management
Technology Development
Procurement

Inbound Outbound
Operations Marketing
Logistics Logistics Service
And
Sales

Facilities Work Force TQM

Production Process TPM
Planning Planning
Planning Planning

5 September 2017 TTN, Introduction to Operations Management 7

5 September 2017 TTN, Introduction to Operations Management 8
 Relationship of Operations Decisions
MANPOWER
QUALITY MANAGEMENT

PROCESS INVENTORY
DESIGN MANAGEMENT

CAPACITY PLANNING
AND SCHEDULING

5 September 2017 TTN, Introduction to Operations Management 9

 Relationship of Operations Decisions
QUALITY MANPOWER MANAGEMENT
Managing Workforce
Managing quality Job Design
Quality Control and Improvement Performance Measurement
& Improvement

PROCESS DESIGN
Process Selection INVENTORY MANAGEMENT
Service Operations Design
Choice of Technology Independent Demand
Process Flow Analysis Materials Requirement Planning
Layout of Facilities Just-in-time Manufacturing

CAPACITY PLANNING AND SCHEDULING

Forecasting
Aggregate Planning
Scheduling Operations
Project Planning