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The document discusses active listening skills which include summarizing, clarifying, and reflecting on what a speaker says. It provides explanations and examples of each skill, such as summarizing the main points of a discussion, asking questions to clarify details, and reflecting back the feelings expressed. The skills also involve paraphrasing, asking open-ended questions, encouraging further discussion through praise and silence, and linking comments to show continued interest.
The document discusses active listening skills which include summarizing, clarifying, and reflecting on what a speaker says. It provides explanations and examples of each skill, such as summarizing the main points of a discussion, asking questions to clarify details, and reflecting back the feelings expressed. The skills also involve paraphrasing, asking open-ended questions, encouraging further discussion through praise and silence, and linking comments to show continued interest.
The document discusses active listening skills which include summarizing, clarifying, and reflecting on what a speaker says. It provides explanations and examples of each skill, such as summarizing the main points of a discussion, asking questions to clarify details, and reflecting back the feelings expressed. The skills also involve paraphrasing, asking open-ended questions, encouraging further discussion through praise and silence, and linking comments to show continued interest.
SKILL EXPLANATION EXAMPLE Summarizing Drawing together several So, the three things things a speaker said to you are saying are one . . ., make one statement. Check two . . . and three? that the summary is accurate. Clarifying Checking that what was said So, what youre saying is is under-stood. Such as that this is not being done facts, opinions, decisions, because order of events. Reflecting Picking up on the explicit or It sounds like that was a implicit feelings expressed very exciting time. by a speaker and demonstrating an understanding and acceptance of these. ACTIVE LISTENING SKILLS SKILL EXPLANATION EXAMPLE Paraphrasing Repeating back to the So, what was happening speaker a little of what was at said either in her/his own or work was confusing. similar words. This prompt encourages people to continue. Open-ended Asking the speaker What happened then? or questions which will How did that affect you? encourage further disclosure. See further details on the topic Questions How to Ask Them ACTIVE LISTENING SKILLS SKILL EXPLANATION EXAMPLE Encouraging Includes thanking the person That was a really useful for her/his contribution and contribution, thank you. offering praise. or Using sub-speech to indicate an ongoing understanding of Mmm uhuh yes . . . what is being said. These yes serve as indicators to continue, that the listener is prepared to listen a little longer. ACTIVE LISTENING SKILLS SKILL EXPLANATION EXAMPLE Silence Allowing some time between what a person says before the facilitator speaks. Silence can encourage a speaker to continue, can indicate absorption of what was said.
Linking Statements/questions/ And then?
comments can be linked by the facilitator using short sentences indicating interest, support and encouragement to continue.