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Fundamentals of
Organizational Behavior 2e
PowerPoint Presentation
Andrew J. DuBrin by Charlie Cook
Learning Objectives
1. Explain how individual differences influence the
behavior of people in organizations.
2. Describe the key factors contributing to
demographic diversity.
3. Explain how mental ability relates to job
performance.
4. Identify major personality variables that influence
job performance.
5. Explain how emotional intelligence is an important
part of organizational behavior.
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 210
Mental Ability
Intelligence
Is the capacity to acquire and apply knowledge, including
solving problems.
Is a major source of individual differences affecting job
performance and behavior.
Is difficult to measure accurately.
The relative contributions of heredity
and environment in fostering
individual intelligence
are in dispute.
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 211
Components of Intelligence
Standard Theory of Intelligence
Intelligence consists of general cognitive factors (g) and
special factors (s) that contribute to problem-solving ability.
High scores on g are associated with good scholastic
performance and success on the job.
Special factors contributing to overall mental aptitude:
Verbal comprehension Memory
Word fluency Perceptual speed
Numerical Inductive reasoning
Spatial
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 212
The Triarchic Theory of Intelligence
(Emphasis on Practical Intelligence)
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 213
The Triarchic Theory of Intelligence
Analytical
Creative Practical
EXHIBIT Source: Based on information in Robert J. Trotter, Three Heads Are Better Than One,
2-2 Psychology Today, August 1986, pp. 5662; modified and updated with information from
Robert J. Sternberg, book review in Personnel Psychology, Summer 1999, pp. 471476.
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 214
Multiple Intelligences
Howard Gardners theory of mental abilities
People know and understand the world in different ways
and through different lenses.
Individuals possess eight intelligences (faculties) to varying
degrees which create distinct individual intelligence profiles
that influence behaviors:
Linguistic Bodily/kinesthetic
Logical-mathematical Intrapersonal
Musical Interpersonal
Spatial Naturalist
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 215
Personality Differences
Personality
Is the persistent and enduring behavior patterns of an
individual as expressed in wide variety of situations.
Is regarded as the core of who a person is.
Personality factors are important to performance on the job
and to performance as a team member.
Seven major personality factors and traits:
Extraversion Openness to experience
Emotional stability Self-monitoring of behavior
Agreeableness Risk taking and thrill seeking
Conscientiousness
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 216
Psychological Types and Cognitive Styles
(Myers-Briggs)
Cognitive style
Is the mental processes a person uses to perceive and
make judgments from information.
Is defined by how a person gathers information and
evaluates information (Carl Jung).
Myers-Briggs Type Indicator
Is a widely used test of personality and cognitive style.
Uses a four-way classification of cognitive styles:
Sensation / Thinking Sensation / Feeling
Intuitive / Thinking Intuitive / Feeling
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 217
Four Problem-Solving Styles and
Work Match-Up
EXHIBIT
2-3
Source: John R. Schermerhorn, Jr., James G. Hunt, and
Richard N. Osburn, Managing Organizational Behavior,
5th ed. (New York: John Wiley, 1994):119.
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 218
Emotional Intelligence
Concept of emotional intelligence
Understanding of ones own feelings
Having empathy for others
Regulating emotions to enhance living
Key factors of emotional
intelligence
Self-awareness
Self-regulation
Motivation
Empathy
Social skill
A. J. Dubrin, Fundamentals of Organizational Behavior, Second Edition. Copyright 2002 by South-Western. 219