Inventory Management and how it

affects Consumer Satisfaction

I. INTRODUCTION
The researchers chosen entity is using a system of inventory
management to keep track of inventory transactions, accurate
information about demand and lead times, realistic estimates of certain
inventory-related costs and its relationship to its consumers. Thus, this
study is focused on these categories and other information that is
related to the subject matter on hand.
Problem: This study intends to investigate the impact to the chosen
entity of the researchers of having an effective and efficient Inventory
Management system regarding the mentioned criteria.
Objective: The objectives of this study is to, through a brief theoretical
exposition, investigate and analyze the impact of having an effective
and efficient Inventory Management system
II. THEORETICAL BACKGROUND
Inventory management is required at different locations within a facility or
within multiple locations of a supply network to protect the regular and
planned course of production against the random disturbance of running out of
materials or goods.
Hypothesis:
H0: There is no relationship between inventory management and the ability of a
company to effectively and efficiently serve their customers.
H1: There is a relationship between inventory management and the ability of a
company to effectively and efficiently serve their customers.
III. METHODOLOGY
Design: The researchers utilized Methods of Analysis: The
qualitative research design to information collected undergone to
support the study through thorough inferential statistics
conducting an interview and data analysis to arrive at a concise and
analysis techniques through the theoretical interpretation of data.
incorporation of the data gathered Furthermore, information
from the interview. The emphasis contained as a supplement for the
is put on the natural setting and research is from reliable authors
and websites which are related with
the point of view of the owner of
the research.
the entity.

Criteria:
The entity must be located
within Butuan City.
The respondent must have the
knowledge of the matter on
hand.
IV. RESULTS AND INTERPRETATION

Knowing that the region is bountiful when it comes to agricultural

and industrial activities, this is an indicator for the entity that the
demand for the services they are offering are high.
The entity always make sure that their inventory number never gets
low.
The entitys inventory system doesnt have a specific name but they
keep track of their inventory through stock cards.
The owner of the entity said that the advantage of using their
companys system is that their inventory is managed well. The
disadvantage on the other hand, is the slight chances of the
occurrence of errors because their system is manually kept by their
employees.
The entity has no plans on changing its current inventory
management system.
The entitys owner firmly agrees that one of the factors of their
consumers satisfaction is related to the availability of their product
and services.
The entity also sustains their relationship with their consumers by
making reliable forecasts of their inventory
V. SUMMARY, CONCLUSION & RECOMMENDATION

Conclusion: The researchers conclude that Inventory Management is

needed in order to meet the goals of the entity in terms of its profit
and to make a good relationship to its consumers.

Recommendation:

1. With different entities engaged in rendering different services

for the community, the researchers recommend to choose an
entity that can give the necessary data in order for the
improvement and an up to date accuracy of information of this
study.
2. The researchers recommend that for those who wants to
research in line with this topic, they should find similar articles
or study which will help them in the overall concept and
execution of their study.