OTHER

OFFICE
CORRESPOND
ENCE
FORMAT AND CONTENT OF OFFICE
COMMUNICATION LETTER
Letterhead
Date
Inside Address (recipient)
Reference (purpose of the
letter)
-SALUTATION
-BODY (SUBJECT
MATTER)
CLOSING
SIGNATURE
INITIALS
ENCLOSURES
(attachments)
TYPES OF BUSINESS
LETTERS
1. ACKNOWLEDGEMENT
LETTER to
acknowledge
the receipt of
something, a
2. COMPLAINT LETTER
THIS IS WRITTEN TO BRING
TO NOTICE AN ERROR
OR A DEFECT TO SEEK A
REDRESS OR AN ADJUST-
MENT.
TONE: DO NOT BE
OVER ANGRY.
ADDRESS THE PROBLEM
TRY TO OFFER A
SOLUTION TO RECTIFY
THE SITUATION
 ADJUSTMENT LETTER
THIS IS WRITTEN AS REPLY
TO A COMPLAINT LETTER.
IT SHOULD ACKNOWLEDGE
THE MISTAKE AND GIVE
CONCRETE SOLUTIONS.
3. INQUIRY LETTER
THIS IS A LETTER OF
REQUEST FOR
SOMETHING OR A
RESPONSE TO A REQUEST
SENT BY SOMEONE.
PURPOSE: TO OBTAIN
INFORMATION OR
OBJECT BEING
REQUESTED
4. ORDER LETTER
THIS IS ALSO KNOWN AS
PURCHASE ORDER USED TO
ORDER OR BUY MATERIAL
AND USED TO DOCUMENT
TRANSACTION BETWEEN BUYER
AND SELLER.
5. RESPONSE LETTER
THIS IS WRITTEN IN
RESPONSE TO A LETTER
RECEIVED IN ORDER TO
FULFILL A REQUEST OR
DETAIL STEPS TAKEN.
6. CONGRATULATORY
LETTERS
THESE ARE GOOD NEWS
LETTERS WRITTEN TO
ENCOURAGE/REWARD AN EMPLOYEE,
CONSUMER, OR BUSINESS ASSOCIATE
AND TO BUILD OR STRENGTHEN ANY
BUSINESS RELATIONSHIP.
7. LETTER OF REQUEST
-IS SENT TO A COMPANY OR
PROFESSIONAL SEEKING
HELP, ASKING FOR TIME,
MONEY, SERVICES, OR
PRODUCTS
 BE HUMBLE, AVOID
EMOTIONAL
WORDS,AVOID
TOO MANY
ADJECTIVES,
SHOW CLARITY &
APPRECIATION
8. MEMORANDUMS
9. EXECUTIVE SUMMARY
10. RECOMMENDATION
LETTER from former
employer/co-workers