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Group-5
Dell Inc.
At age 19, Michael Dell founded PCs Ltd. with $1000 and a game changing vision about how technology should be designed,
manufactured and sold
Incorporated in 1987
Dell Technical
Support
3rd largest PC vendor in Q1 2017
Dell Solution
Dell Support Dell Business
Largest PC monitor manufacturer Station
Centre Support
Dell EDM Your Tech Team
(Dell on Call)
Merged with EMC in 2016 Dell routes technical support queries on products for the professional
market according to component-type and to the level of support
Manufactures, Sells, Repairs & Supports purchased
Basic support provides business-hours telephone support Dell ProSupport provides 24x7x365 telephone and online
and next business-day on-site support/ Return-to-Base, or support, a selection of 4 or 6-hour onsite support after
Collect and Return Services (based on contracts purchased telephone-based troubleshooting, and a Mission Critical
at point of sale) option with 2 hour onsite support