Académique Documents
Professionnel Documents
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Recovery System
Committed Services
Enhanced Technical
Support
Maintenance
Warranty (break/fix)
Availability
2 2011 IBM Corporation
ETS feel the difference
Much more
Is Focal Point
Manages Crit-Sits
The customer will get 30 minutes response time from the front end engineer instead of 2
hours
Performed quarterly
Covers the following sections:
Current inventory
Minutes of the previous call
Open/closed PMRs
Open/Closed PMHs
Performance Management Report
Maintenance Level Comparison Report (MLCR)
Microcode Review Report
Recommendations and Pinpoints
rAA provide any recommendations and proactive advices specific to the ETS machines
For important advices, rAA propagates them directly without waiting for the upcoming review
package
rAA ensures a rapid and comprehensive reaction for critical Hardware and Software
Problems