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MANAGERIAL EFFECTIVENESS

MANAGERIAL EFFECTIVENESS

A CONCEPTUAL FRAMEWORK
Effective & successful managers
Successful managers defined
operationally in terms of the speed of
their performance within the
organisation

Effectivemanagers defined in terms


of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates
The golden rule management philosophy

Trust people fairly but according to merit


Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity
Figure 7.5

The effective management of people


1

Old Manager New Manager


Thinks of self Thinks of self as
as manager or sponsor, team leader,
boss or internal consultant
Follows chain Deals with anyone
of command necessary to get job
done
Works within a
set Changes
organizational organizational
structure structure in response
to market change
1.7

Old Manager New Manager


Makes most Invites others to
decisions join in decision
alone making
Hoards Shares
information
information
Tries to master Tries to master
one major
discipline broad array
of disciplines
Demands long
hours Demands results
Assessing a managers effectiveness
Meeting important
The strength of deadlines
motivation & the morale
of staff Accuracy of work

The success of their Level of complaints


training & development
Adherence to quality
The creation of an standards
organisational
environment in which Productivity
staff work willingly &
effectively Adhering to budgets set
Success Domains
Relationships
Personal
Work
Growth

Spirituality Material
Power
Wealth

Integrity
Health

Key is Balance
The Basic Managerial Skills
Planning, Organizing
Setting goals (Prioritize & Posterioritize)
Self assessment (Contribution, Productivity)
Team building (Participation,Interpersonal)
Managing time and stress
Problem solving and decision-making
Creativity
Communication & listening (Multi culture)
Emotional Intelligence
Emotional Intelligence
Ability to monitor your own and others
emotions and deal with them effectively
Leaders with emotional intelligence are
More likely to detect friction and eliminate
conflict
More flexible
Better situational leaders
The Basic Leadership Skills
How you manage!
Philosophy, style, approach, attitude, emotional
intelligence.
Motivating and inspiring others to high levels
of performance
Effective leaders know how to lead in any
given situation, with any given group of
individuals
Effective Leadership is very rare and
extremely valuable to organizations
STRESS MANAGEMENT
What is Stress?

Stress - the unconscious preparation to


fight or flee that a person experiences
when faced with any demand

Stressor - the person or event that


triggers the stress response
Stress Approaches

Fight
Flight
Potential negative consequences of a destructive job
stress-burnout cycle.
Yerkes-Dodson Law
Performance arousal
High

Low
Low Optimum High
(distress) (eustress) (distress)

Stress level

Boredom from Optimum Conditions Distress from


understimulation stress load perceived overstimulation
as stressful
Sources of Stress at Work
(Internal & External)
Work Demands
Task Demands Rol e Demands
Change & uncertainty Role conflict:
Lack of control Interrole
Career progress Intrarole
New technologies Person-role
Work overload/underload Role ambiguity
Interpersonal Demands Physi cal Demands
Abrasive personalities Extreme environments
Sexual harassment Strenuous activities
Leadership styles Hazardous
substances
Stress Sources at Work
(Internal & External)
NonWork Demands
Fami l y Demands Personal Demands
Marital expectations Religious activities
Child-rearing/day care Self-improvement tasks
arrangements Traumatic events
Parental care
How to combat stress?

Mental
Count to 10
Control your thoughts
Fantasize
Ignore the problem???
Meditate & Yoga
Focus point
Control your breathing
Think about how youll be a better person
Failure
Success
How to combat stress?

Physical
Stretch
Massage
Exercise
Aromatherapy
Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep
Laughter
Maintaining Work-Life Balance

The importance
Changing social scene
Changing work culture
Increased work time
Dual income families
Steps to achieve work-life balance:
Discourage employees from working late
Take a regular employee satisfaction survey
Provide vacations
flexi times
SPIRITUALITY
AND
STRESS MANAGEMENT