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WHO is involved
WHY is itgrieve-able
General Individual
The General Grievance is a The Individual Grievance is a
grievance that affects a grievance affecting one
group of employees. employee and requires a one-
Examples of general to-one approach, with or
grievances would be a wage without the Trade Union
cut or a retrenchment Representative (TUR),
exercise that could involve depending whether the
several employees or the organisation is unionised.
entire workforce.
Grievance must fall under the following
category :
Amenities Nature of job
Compensation Payments
Conditions of work Promotions
Continuity of service Safetyenvironment
Disciplinaryaction Super Annuation
Fines Supersession
Leave Transfers
Medicalbenefits Victimization
Important steps in grievance handling procedure
Follow up.
Grievance Identification Techniques
1. OBSERVATION
Knowledge of human behavior is requisite quality of good
manager. From the changed behavior of any employee , he
should snuff the causes of grievances, without its knowledge to
the employee.
2. GRIP BOXES
The suggestion boxes, for instance are placed at easily
accessible spots to most employees in the organization. The
employees can file anonymous complaints about their
dissatisfaction in these boxes.
Cont.
3. OPEN DOOR POLICY
Most of the organizations still dont practice this but open door
policy demands that the employees, even at the lowest rank,
should have easy access to the Chief Executive to get his
grievances redressed.
4. EXIT INTERVIEW
These interviews are conducted to know the reasons for leaving the
job. Properly conducted exit interviews can provide significant
information about the strengths and weaknesses of the
organization and can pave way for further improvements.
Effects of Grievance:
Grievances, if not identified and redressed, may adversely affect workers,
managers, and the organization.