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If I had to reduce my message for management to just a few words, Id say it all had
to do with reducing variation.
W. Edwards Deming
UCL
x UCL
LCL
LCL
Fig. 30. Average weekly scores in golf for a beginner who took lessons
before he reached a state of statistical control. Scores for four successive
games constituted a sample of size n = 4 for computation of x and R.
(The chart for the range is not shown.) Taken from W. Edwards Deming,
ELEMENTARY PRINCIPLES OF THE STATISTICAL CONTROL OF
QUALITY (Union of Japanese Scientists and Engineers, Tokyo, 1950),
p.22. UCL and LCL mean upper control limit and lower control limit.
Before lesson Lessons After lessons
Fig. 32. Average scores in golf for an experienced golfer, before and
after lessons. Here the player had already achieved statistical control
before he took lessons. The lessons were accordingly ineffective. Scores
for four successive games constituted a sample of size n = 4 for
computation of x and R. (The chart for the range is not shown.) Taken
from W. Edwards Deming, ELEMENTARY PRINCIPLES OF THE
STATISTICAL CONTROL OF QUALITY (Union of Japanese
Scientists and Engineers, Tokyo, 1950), p. 22.
0.8
UCL
x 0.7 LCL
UCL
UCL
0.6 LCL
LCL
Fig. 31. Average daily scores for a patient learning to walk after an operation: (1)
before lessons began; (2) 10 days after lessons began; (3) 3 weeks after lessons began.
From Hirokawa and Sugiyama; reference in footnote. The control limits came from
the whole group of patients.
COMMON CAUSE HIGHWAY SPECIAL CAUSE HIGHWAY
Management Reactions to Variation
What
happened???!!! What
happened???!!!
J F M A M J J A S O N D J F M A M J J A S O
W. Edwards Deming
Reduce Variation - an applied Example
Continuous Improvement
UPPER SPEC
LIMIT
UPPER
CONTROL
LIMIT
LOWER
CONTROL
LIMIT
LOWER SPEC
LIMIT