Académique Documents
Professionnel Documents
Culture Documents
Spring 2017
QUALITY
One way to think about quality is the degree to
product.
Aesthetics appearance, feel, smell, taste.
repairs.
SERVICE QUALITY DIMENSIONS
Convenience the availability and accessibility of
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DESIGN (THE DETERMINANTS OF
QUALITY)
The design phase is the starting point for the level of
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RESPONSIBILITY FOR QUALITY
It is true that all members of an organization have some
problem identification.
Check sheets provide a format that enables users
to record and organize data in a way that
facilitates collection and analysis. This format
might be one of simple checkmarks.
Many different formats can be used for a check
sheet and there are many different types of
sheets.
One frequently used form of check sheet deals
with type of defect, another with location of
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defects. These are illustrated on next slide.
Engineering Management & Ethics Aydin Aysan
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CHECK SHEET SAMPLES
HISTOGRAMS
A histogram can be useful in getting a sense of the
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Engineering Management & Ethics Aydin Aysan
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USING GRAPHICAL TOOLS