Performance

9 Management and
Appraisal

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 Learning Objectives

9-1. Describe the performance appraisal

process.
9-2. Define the pros and4-9 cons of at least eight
performance appraisal methods.
9-3. Give examples of potential appraisal
problems and how to deal with them.

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 Learning Objectives
9-4. List steps to take in the appraisal
interview.
9-5 Explain key points in how to use the
4-
9 boost employee
appraisal interview to
engagement.
9-6 Explain how you would take a
performance management approach to
appraisal.
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 I.
Describe the appraisal
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process.

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 Basics of Performance
Appraisal
The performance appraisal process steps
1. Sets work standards
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2. Assesses performance
3. Provides feedback to the employee

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 Why Appraise Performance?
Five reasons:
1. Used for pay, promotion, and retention
decisions
2. Links performance management to
company goals
3. 4-
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The manager can correct deficiencies
and reinforce strengths
4. With appraisals employees can review
career plans
5. Training needs are identified

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Defining the Employees Goals and
Performance Standards

1. Goals
2. Job dimensions or
Traits
3. Behaviors or 4-
9

Competencies

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Improving Performance:
HR as a Profit Center

Setting Performance
Goals at Ball
9 Corporation
4-

Lets talk about it

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Improving Performance: HR Tools for Line
Managers and Small Businesses

How to set Effective Goals

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9
Lets talk about it

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 Who Should Do the Appraising?

1. Peer Appraisals
2. Rating Committees
3. Self Ratings
4. Appraisal by 4-
9

Subordinates
5. 360-Degree
Feedback

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 II.
Discuss the pros and cons
of at least
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9
eight
performance appraisal
methods.

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 Techniques for Appraising
Performance

1. Graphic Rating Scale

2. Alternation Ranking
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3. Paired Comparison
4. Forced Distribution
5. Critical Incident Method

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 Techniques for Appraising
Performance continued

6. Narrative Forms
7. Behavior Anchored
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Rating Scale
8. Mixed Standards Scales
9. Management by
Objectives (MBO)
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Computerized and Web-Based
Performance Appraisal

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Electronic Performance
Monitoring

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 Additional Techniques

Conversation
Days

Appraisal in 4-
9

Practice

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 Trends Shaping HR:
Customized Talent Management

Appraisal Methods
being Customized
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Lets take a look

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 Improving Performance:
The Strategic Context

TRWs New Global Performance

Appraisal / Management
4-
9 System

Lets take a look

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 III.
Give examples of
potential 4-9appraisal
problems and how to deal
with them.

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 Dealing with Rater Error
Appraisal Problems
Potential appraisal problems
o Unclear standards
o Halo Effect
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o Central Tendency
o Leniency or Strictness
o Recency Effects

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 Diversity Counts
The Problem of Bias

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The Need for Fairness

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Know Your Employment Law

Appraising Performance
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Lets take a look

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 IV.
List steps to 4-9take in the
appraisal interview.

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 Managing the Appraisal Interview

Appraisal Interview an interview in which

the supervisor and subordinate review the
appraisal and make plans to remedy
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9
deficiencies and reinforce strengths.

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 How to Conduct the
Appraisal Interview

Prepare
Plan
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Measure Success
Date to Complete
Coach

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 Guidelines to Conducting
the Appraisal Interview

o Objective data
o Dont get personal
o Encouragement 4-
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o Agreement

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 How to Handle a Defensive
Subordinate

Recognize behavior
Never Attack defenses
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Postpone Action
Recognize Limitations

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How to Criticize a
Subordinate

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How to Handle a Formal
Written Warning

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 V.
Explain key points in
how to use the appraisal
4-
9
interview to boost
employee engagement.

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 Employee Engagement
Guide for Managers

Use the Appraisal Interview to Build

Engagement
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 VI.
Explain how you would
take a performance
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management approach
to appraisal.

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 Performance Management

Performance Management is the

continuous process of identifying,
measuring, and developing the
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performance of individuals and teams and
aligning their performance with the
organizations goals.

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 Total Quality Management and
Performance Appraisal
Cease Dependence
Continuous Improvement
Extensive Training
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Drive out Fear
Remove Barriers
Self Improvement

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What is Performance
Management?
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 Trends Shaping HR:
Digital and Social Media

Digital Technology use in

Performance 9 Management
4-

Lets take a look

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 Improving Performance:
HR Practices Around the Globe

Performance Management at
General Dynamic
4-
9 Armament
Systems (GDAS)

Lets talk about it

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 The Managers Role in
Performance4-9Management

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 Chapter 9 Review

What you should now know.

4-
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 4-
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