CSP Solutions

23/07/2012
 Delivery Owner Amar
Campaign to Customer care Fusion Framework Consulting Owner- Shashi

Objective
To develop a solution for Campaign to Customer Care business processes specific to IME customers

Solution Highlights
The Solution would be built on Fusion platform
The preconfigured solution would incorporate Information services industry process and best practices.
The solution along with Analytics would help customers to predict and control their business and take informed business
decisions.
With Oracle Fusion middleware the solution would be scalable to various 3rd party systems, and integration cost and TCO
would decrease.

Benefits
End- End Solution demo to prospects will be a good selling point
Will provide hands on experience to the associates
Will showcase CSP teams experience to prospects and Internal stakeholders like Vertical, AMs, CPs

Resources
Skill :- Business Analyst, Fusion Developer, Fusion Middleware developer, Siebel Developer, Fusion Administrator
Software & Hardware Requirements Oracle Application Server Enterprise Edition, Oracle Web Services Management
(Oblix), Oracle Jdeveloper, Fusion Application, Oracle Business Intelligence

1 | 2011, Cognizant
 Delivery Owner Ravi J
CRM - Editorial CRM integration Consulting Owner- Charul

Objective
To develop a Framework and solution for Integration of CRM and Editorial system

Solution Highlights
The solution would provide a approach to Publishing Industry clients for integrating CRM with their editorial systems
Working solution to capture insights from Social media, Web Analytics, CRM Marketing, Sales, Service and feeding inputs
to Editorial systems
The solution would provide an approach to develop Flexible Product" Concepts and Smarter Content

Benefits
The Framework and Solution will showcase our thought leadership and Innovation to address Client problems
Will Showcase how CRM can be used in IME industry which is traditional slow in adopting CRM
Working solution demo will create opportunities for CSP team

Resources
Skill :- Business Analyst, Web analytics, Social Media analytics, CRM analytics, Digital marketing
Software & Hardware Requirements POC Environment for CRM, Web and Social media Analytics, Digital marketing

2 | 2011, Cognizant
 Delivery Owner Ravi J
CRM Solution for Education sector Consulting Owner- Vikram
Fusion Framework
Objective
To develop an end to end CRM solution from Enrollments to Alumina for education sector

Solution Highlights
The solution will support Education industry (Universities) processes for Registration, Marketing, Integration with Social
media, Events management, Call center etc.
End- to End solution including CRM, HCM, Financials

Benefits
The solution can be implemented for any large scale Universities
Will showcase our Fusion Capabilities
Co-development with Oracle as a Education Industry solution on Fusion stack
Working solution demo will create opportunities for CSP team

Resources
Skill :- Business Analyst, Fusion Developer, Fusion Middleware developer, Siebel Developer, Fusion Administrator
Software & Hardware Requirements Oracle Application Server Enterprise Edition, Oracle Web Services Management
(Oblix), Oracle Jdeveloper, Fusion Application, Oracle Business Intelligence

3 | 2011, Cognizant
 Delivery Owner Naga Mohan
iOS mobile app - FMW integration Consulting Owner- Shashi

Objective
To develop a Fusion middleware integration for iOS mobile app

Solution Highlights
Mobile app integration and synchronization with the CRM application will be through Fusion middleware.
Fusion middleware will handle authentication, data synchronization, security, mediation with CRM

Benefits
The solution will provide a platform to Integrate the mobile app with CRM on-demand, Siebel or Fusion as the integration
will be through FMW
Will showcase our Fusion Integration capabilities
Will provide robust integration platform for the mobile apps

Resources
Skill :- Fusion Middleware developer, iOS developer
Software & Hardware Requirements Fusion Middleware Environment

4 | 2011, Cognizant
 Delivery Owner Naga Mohan
Field Service mobile app Fusion ADF mobile Consulting Owner- Shashi

Objective
To develop a mobile app for Field Service using Fusion ADF framework

Solution Highlights
Single framework for mobile and Fusion desktop enterprise applications
ADF Mobile supports authentication against centralized authentication services such as Oracle Identity Management.
Fusion middleware will handle authentication, data synchronization, security, mediation with CRM

Benefits
The solution will showcase our capabilities to build custom mobile apps on Fusion platform
Will provide hands on experience to our associates
The mobile app will be a ready solution which can be deployed to clients with minimum customization

Resources
Skill :- Business Analyst, Fusion Developer, Fusion Middleware developer, Fusion Administrator
Software & Hardware Requirements Fusion ADF mobile and middleware environment

5 | 2011, Cognizant
 Thank You

| 2011, Cognizant