MGT 300

IT in BUSINESS
PN. INTAN LIANA SUHAIME
 Chapter 12
Integrating the Organization from End to End Enterprise Resource Planning
 Learning Outcomes
12.1 Describe the role information plays in enterprise
resource planning systems

12.2 Identify the primary forces driving the explosive

growth of enterprise resource planning systems

12.3 Explain the business value of integrating supply

chain management, customer relationship
management, and enterprise resource planning
systems
 Enterprise Resource Planning
(ERP)
At the heart of all ERP systems is a database, when a
user enters or updates information in one module, it
is immediately and automatically updated throughout
the entire system
 Enterprise Resource Planning
(ERP)
ERP systems automate business processes
Bringing the Organization
Together
ERP The organization before ERP
Bringing the Organization
Together
ERP bringing the organization together
The Evolution of ERP
Integrating SCM, CRM, and
ERP
SCM, CRM, and ERP are the backbone of e-business

Integration of these applications is the key to success

for many companies

Integration allows the unlocking of information to make

it available to any user, anywhere, anytime
Integrating SCM, CRM, and
ERP
SCM and CRM market overviews
 Integrating SCM, CRM, and
ERP
General audience and purpose of SCM, CRM and ERP
 Integration Tools
Many companies purchase modules from an ERP vendor, an SCM vendor, and a
CRM vendor and must integrate the different modules together
Middleware several different types of software which sit in the middle of and
provide connectivity between two or more software applications
Enterprise application integration (EAI) middleware packages together
commonly used functionality which reduced the time necessary to develop solutions
that integrate applications from multiple vendors
 Integration Tools
Data points where SCM, CRM, and ERP integrate
Enterprise Resource Planning
(ERP)
ERP systems must integrate various organization
processes and be:
Flexible
Modular and open
Comprehensive
Beyond the company
Enterprise Resource Planning
(ERP)
Flexible must be able to quickly respond to the
changing needs of the organization
Modular and open must have an open system
architecture, meaning that any module can be
interface, with or detached whenever required without
affecting the other modules.
Enterprise Resource Planning
(ERP)
Comprehensive must be able to support a variety of
organizational functions for a wide range of businesses
Beyond the company must support external
partnerships and collaboration efforts
Enterprise Resource Plannings
Explosive Growth

SAP boasts 20,000 installations and 10

million users worldwide

ERP solutions are growing because:

ERP is a logical solution to the mess of
incompatible applications that had sprung
up in most businesses
ERP addresses the need for global
information sharing and reporting
ERP is used to avoid the pain and expense
of fixing legacy systems
THANK YOU