Training & Developing Employees

Training

The process by which employees acquire

knowledge and skills needed for the better
performance of their job
 Need for Training

 Advancement in Technology
 Ensures needed talent will be available
 Motivates Employees
 Process of Training

 Needs Assessment
 Instructional Design
 Validation
 Implement the programme
 Evaluation
 Needs Assessment
Are you training new employees

Or

Are you training existing employees??

 Task Analysis
 Determining the training content on the
basis of the tasks involved in doing a job

 Determining KSAs
(Knowledge /Skills / Abilities)
 Performance Analysis
 Determining which employee needs
training
 Performance Appraisal Reports
 Job related performance data
(productivity, absenteeism, grievances,
repairs & customer complaints)
 Observations by supervisors & other
specialist
 Delivery of Training Program
On the Job Off the Job

Coaching or understudy Lectures

J.I.T Programmed Learning
Apprenticeship Audio-Visual Based Training
Case Study
Internship Group Discussion
Job Rotation Role Plays
Simulation
Management Games
 Apprenticeship Training
 A structured process by which people
become skilled workers through a
combination of class room instruction and
on-the-job training
 Apprentices Act,1961
 Objectives :
 Promotion of new skills
 Improvement / refining of old skills

 Employers are under a statutory obligation

to train a prescribed no. of people
 Employer not bound to provide
employment
 Trainee also not bound to accept offer
 Job Instruction Training
 Listing each job’s basic tasks, along with
key points, in order to provide step-by-step
training of employees
 Lectures
 Quick & simple way to deliver knowledge
to a large group of people
 Don’t start on the wrong foot
 Give pointers to the listeners
 Be alert to your audience
 Maintain eye contact
 Control your hands
 Talk from notes rather than script
 Break a long talk into 5 minute talks
 Practice
 Programmed Learning
1. Presenting facts, problems or questions
to the learner
2. Allowing the person to respond
3. Providing feedback on the accuracy of
the answer

1. Reduces training time

2. Learner learns at his own pace, provides immediate
feedback and reduces the learner’s risk of error
 Audio-Visual Based Training
 Using training techniques like DVDs, films,
Power-points, videoconferencing,
audiotapes & videotapes

 More expensive than conventional lectures

 Simulated Training
 Also called Vestibule Training
 Training on special off-the-job equipment
 Used when it is too costly or dangerous to
train employees on the job
 Computer Based Training
 Trainee uses interactive computer based
and/or DVD systems to increase his or her
knowledge or skills
 Interactive & Realistic
 Interactive technologies reduce learning
time by about 50%
 Electronic Performance Support
Systems

 Computerized tools & displays that

automate training, documentation and
phone support
 Distance Learning

 Tele training

 Video conferencing
 Internet Based Training
 Web based learning
 Employees take online courses
 Virtual Classroom
 Uses special collaboration software to
enable multiple remote learners, using
their PCs or laptops, to participate in live
audio and visual discussions,
communicate via written text, and learn via
content such as PowerPoint slides
 Management Development

An attempt to improve current and future

management performance by imparting
knowledge, changing attitudes or
increasing skills.
 Process of M.D

 Assessing the company’s strategic needs

 Appraising managers current performance
 Developing the managers
Managerial On-the-job Training

 Job Rotation
 Coaching/understudy approach
 Action Learning
 Off-the-job MD Techniques
 Case Study Method
 Management Games
 Outside Seminars
 University Related Programmes
 Role Plays
 Behaviour Modeling
 Corporate Universities
 Executive Coaches
 Training Vs Development
 Non – Managerial  Managerial Personnel
personnel

 Technical &  Theoretical ideas /

mechanical skills concepts

 Short term learning  Long term learning

which is required which will be useful in
immediately later career