Chapter 8

Front Office Accounting

Managing Front Office Operations
Seventh Edition
(333TXT or 333CIN)

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 Front Office
Accounting Fundamentals
 Create/maintain accurate account files
 Track financial transactions
 Ensure internal control
 Record settlement
 Accounts
 Folios
 Vouchers
 Point-of-sale systems
 Ledgers
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 Types of Folios

 Guest folios
 Master folios
 Non-guest folios
 Employee folios
 Special request folios (split folios, for example)

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 Guest/City Ledgers
Guest ledger:
 Accounts of registered guests
 Accounts of advance deposits from future
guests (credit balance)
 Front office collects
City ledger (non-guest ledger):
 Guest ledgers not paid in full at check out
 Accounting department collects
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 Front Office Accounting Formula
Previous Balance + Debits – Credits = Net Outstanding Balance

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 Guest Folios

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 Front Office Transactions
 Cash payment
 Charge purchase
 Account correction
 Account allowance
 Account transfer
 Cash advance

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 Internal Control Functions

 Track transaction documents

 Verify account entries and balances
 Identify vulnerabilities in the accounting system

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 Cash Banks

 Bank limit
 Net cash receipts
 Overage/shortage
 Due back

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