XYZ Knowledge

Management Portal
Redesign

Presented By: Faculty Guide:

Chandan Chandra S.B. Hiremath
PGDIM -12 Associate Professor
Roll No – 23 NITIE
About Cognizant
 Founded in 1994
 Key Verticals – Banking and Financial
Services, Healthcare, Manufacturing and
Logistics, Retail, Telecommunication, Media
etc
 Revenues $ 1.4 Billion for FY 2006
 Net Income $ 232 Million for FY 2006
 Total No of employees :46000
Banking and Financial Services
 Contributed 48% of revenue in FY2006
 Provides services in capital markets, banking
and others
 Consumer lending, cards and payments,
wholesale banking, risk management,
investment management, corporate services
and retail banking
About XYZ – The Client
 Financial Advisory Firm
 Offers solutions for asset accumulation,
income and protection needs
 Approximately 2.8 Million clients
 Network of 12000+ Financial advisors
Knowledge Management
 Practices used to –
 Identify
 Create
 Represent
 Distribute
 KM helps in
 Reuse
 Awareness
 Learning
KM Drivers
 Making available increased knowledge
content
 Achieving shorter new product development
cycles
 Facilitating and managing organizational
innovation
 Facilitate organizational learning
 Managing intellectual capital and intellectual
assets
Basic Objectives for KM
 Exploiting existing knowledge
 Renewing the knowledge
 Transforming individual knowledge into the
structural capital
 Transforming the business strategy
Need for the Project
 Less Usage of the existing portal
 Demand for enhanced functionality
 Exposure to the client
 Migration to a new technology which
specifically addresses the needs of
knowledge management
Benefits to Cognizant
 Knowledge Benefits – e.g. eliminate
duplication
 Intermediate Benefits – e.g. improve
efficiency
 Organizational Benefits – improving customer
service
Identification of objectives
 Productivity improvements
 Business Process Improvements
 Faster time to market for IT solutions
 Leverage reusable concepts and ideas
 Use of the best practices
 Effective Communication management
- Better onsite offshore communication through
- Document sharing
- Reminders & Alerts
Methodology
 The Project was divided into four phases
 Phase 1 - Studying the current portal
 Questionnaire
 Interviews – Personal & Telephonic
 Phase 2 - Requirement gathering
 Interviews - Personal & Telephonic
 Phase 3 - Preparation of Requirement
Document
 Phase 4 - Design and Implementation
The Project
 Concept of optimization bundles
 Four bundles
 OB7, OB13,OB16 and OB23
 Testing CoE
Phase 1
 Existing portal was asked to be rated on:
 Access
 Usability
 Content
 Security
 Organization
 User- friendliness
 Views on other parameters as well
Phase -1 …
 Limitations found in existing portal
 Inconsistent Folder Structure across bundles
 Inappropriate and wrong content in many
pages and hence the need for updating the
contents
 No facility for managers to have their own
sites
 Folder Level Access was not available
Phase -1 …
 Navigation Path was not displayed
 Search facility allowed only for the entire portal
and was not limited to any bundle. Bundle
level search functionality was missing.
 Testing CoE had a separate webpage.
 No point of contacts for different bundles and
Testing CoE – This was needed for continuous
updates to the knowledge management portal
 Version Control for documents was not made
mandatory for all bundles
Phase -2
 Gather requirements
 Users asked about following factors
 Need for new organization for the portal
 Design Improvements
 Measures to increase usage
 New features suggestions
Phase - 3
 Preparation of requirement document
 It had following sections
 Design and Content requirements
 New Features requirements
 Bundle Specific requirements
 Security requirements
 Suggestions
Design and Content Requirements
 Consistent folder structure
 Consistent folder structure across bundles
 Folder creation permissions to managers and bundle
level champions
 XYZKM Homepage
 The details about XYZ
 Links to all bundles
 Links to induction
 Search Button
 Separate homepages
 A home page of its own
 A brief description of the bundle
 Other navigation links on the left pane.
Design and Content Requirements
 Content Updating
 Update the current homepage content regarding XYZ
LOBs
 remove the existing inconsistency.
 Managers or bundle level champions will be given
access to update or create a announcement or client
information which will be updated in the home page
 Simplicity
 Common Public folder
 Customized Sites for managers
Feasibility Table
New Features Requirement
 Folder Level Access Control
 New/Modify Document Alert
 Mandatory Version Control
 Bread Crumb
 Search
 Search across XYZKM site
 Search within a Bundle
 Search Button
 Associate Details – Project wise
New Features Requirement
 Integration of Wizdom tree
 Integration with Lotus Notes
 List of Internal Cognizant Link
 Project Details – Technology
 Chat Facility
Feasibility Table
Bundle Specific Requirements
 Decommissioning of Testing COE website
 The Testing COE site should be moved to the
portal in entirety.
 The existing links should be preserved while
moving it to the portal.
 Moving of Client Web Redesign portal to the
XYZKM portal
Bundle Specific Requirements
Security Requirements
 Bundle wise site owner
 Demonstration of security over internet
Suggestions
 Managers (onsite/offshore) should drive usage
 The awareness should be increased regarding the
portal
 Onsite usage is low so the usage should be
increased (discourage sharing documents over
email).
 Need to move all the data from internal project
servers to the portal
 Auditing should be done to ensure people upload into
XYZKM portal
Phase 4
 Key Features of design:
 Consistent folder structure
 A separate homepage for each bundle and
Testing CoE within the portal
 Selection of Windows Sharepoint Services 3.0
as the technology behind the new portal
XYZKM Homepage Design
 Top Background Image – Logo of Cognizant and XYZ Financial
 Top right corner
 Home
 Admin
 Contact Us
 Logout
 Homepage Centre – Content about XYZ
 Search Button – For entire portal search
 Top Menu
 Home
 Project Portfolio
 OB7
 OB13
 OB16
 OB23
 Testing CoE
XYZKM Homepage Design
 Induction Program
 About XYZ
 About Cognizant
 BA Induction
 Cognizant XYZ Relationships
 Engagement Commitments
 Operations responsibilities
 Portfolio Induction
 Quality Induction
 Standards Induction
 Tech Induction
 Techno Functional Overview
 Infrastructure
 Cognizant Infrastructure
 BCP
 Network Diagram
 Support Contacts
 Help
 Share Point Usage Guideline
 XYZKM key contacts
 Project Information
 Team Member Locator
 Key Contacts
XYZKM Homepage Design
 Left Menu
 Client Accolades
 Birthdays
 Announcements
 Internal Cognizant Links

 Footer
 Links –
 Site Index

 Feedback

 Copyright © 2007, Cognizant Technology Solutions.

Bundle Homepage Design
 Top Background Image – Same as XYZKM
homepage
 Top Right Corner - Same as XYZKM
homepage
 Bundle Homepage Center – Content about
bundle
 Search Button – Search for Bundle Level
 Top Menu – Same as XYZKM homepage
Bundle Homepage Design
 Left Menu
 Bundle Documents
 Case Studies
 TCM
 Portfolio Level Documents
 Project Documents
 Status Reports
 Vendor Score Card
 Key Contacts
 Accolades
 Team List Search
 Footer – Same as XYZKM Homepage
 Identification of Bundle Champions
 Manage Access/Permissions for different
resources for the bundle
 Responsible for updating and modifying the
contents inside the bundle page
Implementation
 New features implemented
 More Decentralization of Bundles/Projects
 Item Level Security
 Bread crumb for better navigation
 Alerts and notifications functionalities
 Information Rights Manage
 Customized sites for Managers.
Windows Sharepoint Services 3.0
 Key Features
 Provide a single workspace for teams to
coordinate schedules
 Easily author and manage documents
 Provide creative forums for brainstorming
ideas
 Help people and teams stay on task with a
variety of communication features
 Get Started Quickly
Launch of the new portal - XYZKM
Homepage
Bundle Homepage
Search
References
 [1] I. Nonaka, “The Knowledge-Creating Company,” Harvard
Business Review on Knowledge Management, Harvard
Business School Press, Boston, MA (1998), pp. 21–45.
 [2] Malhotra , Y., “ From Information Management to Knowledge
Management: Beyond the ‘Hi-Tech Hidebound systems.”
Knowledge Management for the Information Professional.
Medford , N.J. : Information Today Inc., pp. 37-61
 [3] http://www.cognizant.com
 [4] http://www.XYZ .com
 [5] https://channelone (Cognizant’s Internal Website)
 [6]http://technet2.microsoft.com/windowsserver/WSS/en/library/
ddf4f8a5-fae8-42c0-bb16-e5f96e9546311033.mspx?mfr=true
THANK YOU