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Pre -
Arrival
Check
Arrival
Out
Stay
DEPARTURE PROCEDURE
A Check out request is received at the
Front Desk
Departure Notification Slip Bell Desk is informed
Credit Card
Bill to Company
Credit Card
It is a payment card that allows the owner to
obtain goods and services on credit terms.
PROCEDURE
Check the card holder’s name on the card
Check the expiry date of the card
Swipe the card through the machine for
verification and authorization from the issuer of the
card
Ask the guest to sign on the transaction slip
Verify the guest signature with the signature on
the backside of the card
Return the credit card and carbon copy of the
transaction slip to the guest.
Travel Agent Voucher
The tour operators receive advance payment
from traveler's at the time of selling the tour
package.
The TA sends a voucher to the hotel with the
details of the billing procedure and the services
to be provided to the guest.
While Check Out the cashier must:
Read the voucher carefully. Check the billing instructions
Check the expenses covered by the voucher
Collect payment for the services not covered
Attach all the vouchers signed by the guest
with the master bill and ask the guest to sign
the bill.
Do not give the copies of the signed bill to the
guest as they need to be given to the TA
Send the guest bill and vouchers to the
accounts department for the collection of the
amount from the TA.
Bill To Company
Some companies, whose executives, travel at
the expense of the company, make a deal with
hotels, whereby they determine the rates for
different types of rooms and meal plans to be
offered to their executives.
The reservations are made by the company on
behalf of the travelling executives.
The executives carry a letter from their
company, which is called a bill to company
letter, as a proof of their identity.
Procedure
Ask the guest to show his identity card and BTC
letter
Verify that the company is listed in the CVGR
(Company volume guarantee rate) list of the
hotel
Check the billing instructions
Prepare the guest bill and ask the guest to sign
Send the bill to the accounts department for
collecting payment from the company
POTENTIAL CHECK-OUT
PROBLEMS AND SOLUTIONS
1) Late Check - Outs
The guest signs the ECO form and authorizes the hotel
to charge the outstanding balance to his credit card