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HedEx Lite Training

Huawei Technologies Co., Ltd.


March 2012
www.huawei.com

HUAWEI TECHNOLOGIES Co., Ltd. HUAWEI Confidential


Contents

• HedEx Lite Overview


 What Is HedEx Lite
 Features
 What's New in HedEx Lite V100R003
 Glossary

• Getting Started with HedEx Lite


• Functions of HedEx Lite
• Problem Handling

For details, see the HedEx Lite User Guide.

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What is HedEx Lite?
HedEx Lite, the single-user software edition of HUAWEI Electronic
Documentation Explorer (HedEx), HedEx Lite eases documentation browse and
search, and supports online product documentation upgrades. Service
engineers can use HedEx Lite to easily obtain the latest Huawei product
documentation.

HedEx Lite is the lightweight single-user software edition of HedEx.

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Features
HedEx Lite has the following features:

• Occupies disk space of only 5 MB and small memory space.

• Does not need to be installed (if the software package is compressed, decompress it).

• Huawei custom hdx format documentation package and local multi-format document
management,allowing users to browse documents of different products and different versions in
a centralized manner.

• Provides powerful search functions, allowing users to quickly find desired information.

• Supports automatic library upgrade, allowing users to obtain the latest Huawei product
documentation in a timely manner.

• Supports automatic software upgrade, allowing users to obtain the latest version of HedEx Lite
in a timely manner.

• Support online and Huawei Technologies support site document is an extension of Huawei
Technical Support Website

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Page 4
What's New in HedEx Lite V200R001C00
Currently, the latest version of HedEx Lite is V200R001C00 。

Feature Modification Description

Management Enables service engineers to browse and search for local PDF,
for local HTML, Word, Excel, PPT, TXT, and ZIP documents.
documentation
Node saving Enables service engineers to save one or more nodes in a
documentation library to an HTML file.

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Glossary
• HedEx Lite
A tool used to browse, search, and upgrade Huawei product documentation. HedEx is
pronounced as [`hediks] and is the acronym of Huawei Electronic Documentation Explorer.
HedEx Lite is the single-user edition of HedEx and uses small disk space and memory space.
• Product documentation
Documents delivered to customers along with Huawei products. Product documentation includes
solution description, system description, product description, installation manuals, and reference
manuals. Product documentation provides guidance for understanding, operating, and
maintaining Huawei products.
• hdx file
The specific format of Huawei electronic documents. The file name extension is .hdx. An .hdx file
can be opened only in HedEx Lite.
• library
An .hdx file.
• basic library
An independent library that can be directly uploaded to HedEx Lite.
• extend library
A library used as a supplement to a basic library.
• upgrade boot file
The upgrade boot file is specific for upgrading HedEx Lite libraries and is in .hdxi format. It
contains information about the libraries to be uploaded.
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Contents

• HedEx Lite Overview


• Getting Started with HedEx Lite
 How to get the login ID
 Obtaining HedEx Lite and Libraries
 Operating Environment
 Starting HedEx Lite
 Viewing and Uploading Libraries
 HedEx Lite Tray Icon
 Web UI
• Functions of HedEx Lite
• Problem Handling

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How to get the login ID
3, Please fill your information. Your
email must be provided by your
company (not your personal email).

1,Use the account and password


login support.huawei.com

2, After login ,you can click the "user


upgrade" apply to Equipment
account

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Obtaining HedEx Lite and Libraries
• From the CD-ROM shipped with a device:
› You can obtain the documentation CD-ROM from the accessories shipped with
a device. HedEx Lite and libraries are available in the CD-ROM.
• Using other methods:
› Use the Online Query function of HedEx Lite.
› Log in to http://support.huawei.com and download HedEx Lite on the
homepage. Then click the link as shown in the following figure for details about
how to obtain libraries at http://support.huawei.com.

 Contact local Huawei technical support personnel.

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Operating Environment
Software Other
Hardware
Operating System Browser Requirements

 Microsoft Windows HedEx Lite may


 Microsoft Internet
2000 provide
Explorer
 Microsoft Windows PDF, Word, Excel, and
6.0/7.0/8.0/9.0  Memory: 512
2003 PPT documents.
 Mozilla Firefox MB or above
 Microsoft Windows XP Therefore, you need to
3.5/4.0/5.0/6.0  CPU: 1.8 GHz or
Professional install the
 Google Chrome above
 Microsoft Windows following software:
3.0/4.0/5.0/6.0/7.0/8  Free disk space:
Vista Home Basic、  Adobe Reader 6.0
.0/9.0/10.0/11.0/12. 2 GB or above
Ultimate、Business、 or later
0
Enterprise  Microsoft Office
 Apple Safari 4.0/5.0 2003 or later
 Microsoft Windows 7

If the CPU of 3.0 GHz and memory of 1.5 GB are configured, HedEx Lite can support
libraries with the maximum size of 10 GB.

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Starting HedEx Lite
 If you have saved HedEx Lite on your computer, go to its save path and double-click the
HedExLite. exe file.
 If you are running the documentation CD-ROM, perform any of the following operations:
In the window as shown in the following figure, click Run to start HedEx Lite. Copy libraries from
the CD-ROM to the same local path as HedEx Lite or copy both libraries and HedEx Lite to your
computer. Copy HedEx Lite to your computer, go to its save path, and then double-click the
HedExLite. exe file.

Copy libraries
from the CD-ROM
to the same local
path as HedEx
Lite.

click Run to start HedEx Lite. copy both libraries and


HedEx Lite to your
computer.

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Viewing and Uploading Libraries

Click the link to learn


about how to upload
libraries.
 If you have obtained libraries, click Library Management on the Admin page and upload libraries.
 If HedEx Lite does not contain the library that you require, you can access
http://support.huawei.com to obtain the library and then upload it to HedEx Lite.
 If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite.
Therefore, this library is not displayed on the Home page after you restart HedEx Lite.

Open a library. You can go


to the previous or next
topic and view the
sequence number (for
example, 306) of the
current topic in the library.

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HedEx Lite Tray Icon
After you start HedEx Lite, the HedEx Lite icon appears in the system tray. You
can right-click the HedEx Lite icon and choose settings from the shortcut menu to
open the dialog box shown in the following figure.

Change the default


save path to
documentation
libraries.

Check the HedEx Lite


You can add a version.
maximum of 10
documentation library
paths.

Page 1 Page 2
After you start HedEx Lite, the HedEx Lite icon appears in the system tray. You
can right-click the HedEx Lite icon and choose about from the shortcut menu to
open the dialog box shown in the following figure.

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Web UI – Homepage
1. After HedEx Lite starts, its homepage is displayed.

Help and Contact Us

2. Libraries with 3. Click a library to view its


the yellow icon content.
are newly
uploaded. 5. Click the icon to
upgrade the library.
4. View the library
information.

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Contents
• HedEx Lite Overview
• Getting Started with HedEx Lite
• Functions of HedEx Lite
 Advanced Search
 Automatic Library Upgrade
 Creating Remarks
 Providing Feedback
 Creating Favorites
 Library Management
 Printing Documentation by Page or Node
 Automatic HedEx Lite Upgrade
• Problem Handling
Tip: Play slides in view show mode so that you can click the links in the slides.

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Advanced Search

Specify a search scope.

Set search
criteria.

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Narrowing Your Search
Use HedEx Lite in Chinese to search for both Chinese and English libraries.
Use HedEx Lite in English to search for only English libraries.
You can narrow your search by using the
following methods: Search mode Search
Expression
• Search within results Exact search "A B"

• Keyword combination Boolean logic A AND B;


search A OR B
• Search syntax Wildcard search A*; A?
• Search filtering Fuzzy search A~

As shown in the following figure, search results are sorted by three categories and
then further classified based on scenarios.
Note: In practice, the search categories for a library is associated with the search
design of the library.
Categories Scenarios

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Automatic Library Upgrade – Upgrade Methods

You can use the


documentation upgrade
function only after login.

Note:
1. The follow requirements must be met:
 You can access http://support.huawei.com.
 If your account for logging in to http://support.huawei.com is changed, you need to
update the account information on the Upgrade Parameter page.

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Automatic Library Upgrade – Automatic
Detection
If you have saved HedEx Lite and libraries on your computer, HedEx Lite automatically checks for library
upgrade:
• If only libraries are upgraded, HedEx Lite prompts customers and Huawei engineers to upgrade local
libraries. HedEx Lite automatically detects for new libraries available on
http://support.huawei.com at a two-day interval. If there are
libraries to be updated, a message is displayed in the taskbar
tray. If you click on the message, the message will not be
displayed the next two days. If you do not click on the
message, the message will be displayed once you start HedEx
Lite again. HedEx Lite will not detect for new libraries the next
two days irrespective of whether you click on the message.

 If a Huawei product is upgraded, a Huawei engineer fills in a software application form for pushing the latest
libraries to a specific customer who uses HedEx Lite. Then HedEx Lite prompts the customer for library upgrade,
helping obtain the latest libraries in time.

HedEx Lite automatically detects for


new libraries available on
http://support.huawei.com based on
the value of Frequency that you
specify. If there are libraries to be
upgraded, a message is displayed
in the taskbar tray.

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Automatic Library Upgrade – Manual
Detection
If you have saved HedEx Lite and libraries on your computer, HedEx Lite
automatically checks for library upgrade:
On the Upgrade Library tab page, click
Upgrade libraries to check whether library
upgrade is needed.

Assume that the libraries of Quidway S9300 V100R002C00_05 exist in HedEx Lite. If new versions
of libraries are released on http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.

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Automatic Library Upgrade – Online Query

Enter a correct product name. When you enter the first letter of a
product name, HedEx Lite automatically displays all related
product names for your reference.

Note: Huawei engineers and customers have different rights, so the libraries that they can browse in HedEx Lite
are also different. Generally, the libraries that you obtain after clicking Online query in HedEx Lite are the same
as those that you obtain from http://support.huawei.com.

The Obtaining the HedEx Lite Software and The Viewing and uploading
Libraries page is displayed. Libraries page is displayed.

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Automatic Library Upgrade – Rollback
After a library is upgraded, if you find that the target version is not the required one, go
to Upgrade Library > Upgrade Log and click the left arrow icon as shown in the
following figure to roll back to the source version.

Rollback succeeded.

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Creating Remarks
When viewing a library, you can create a remark as you please.

1. Click Add Remark to


open the Remarks page.

The icon is
displayed if
there are
remarks.

Click the icon


to locate the
row where a
remark is
created.

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Managing Remarks

1. Query remarks 2. Click Import to import


by author, title, the remarks that are 3. Click Export to export
date, or content. exported from HedEx Lite. remarks to an Excel file.

4. Modify or delete a
remark.
5. Click a remark to locate the
specific library content.

Tip: The import and export functions are used for data backup, data migration, and batch feedback.

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Providing Feedback
You can provide feedback if you have any
Enter your feedback and
doubts, suggestions, or requirements.
click Submit. You can go
to My Support to view
replies.

You can provide


feedback on each
topic in an .hdx file.

Click View Your Feedback to


view replies.

When you click Email


Feedback, your local
email client will be
invoked automatically.
You can send your
feedback to the default
email address
support@huawei.com.

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Managing Documentation - Creating
Favorites
When viewing a library, you can create a favorite for the page that you frequently view.

Click Add Favorite to open


the Favorites page.

On the Favorites page, you can view all favorites.


If a favorite title is unavailable, the related library does not exist and therefore cannot
be opened.

Click a favorite to view


specific document
content.

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Managing Documentation -Managing
Libraries
On the Library Management page, you can:

Upload a library. To upload multiple libraries at a time, click Add


More and then click Browse to add more libraries.

You can click this button to add non-HDX documents in local folders to NEW Choose
HedEx Lite, which then can search for non-HDX documents in local folders whether to
in the same way as it searches for HDX documents. Supported non-HDX display a
documents include PDF, HTML, Word, Excel, PPT, TXT, and ZIP library on the
documents. Home page.

Create folders to
display libraries
in a tiered
structure.

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Managing Documentation -Managing Libraries NEW

click this button to add non-HDX documents in local folders to HedEx Lite
,like:PDF,HTML,WORD,EXCEL,PPT,TXT,ZIP.

Click here you can view the floder like hdx.

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Page Saving
NEW
You can use the page saving function provided by Internet Explorer to save
one or more nodes.

Click:Save
1 3 Page

Select a node.

Select a save
path.

Tip: Only HTML pages can be printed by node.

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Automatic HedEx Lite Upgrade
• HedEx Lite automatically accesses http://support.huawei.com to check for its later
version every seven days after its first start. If a later version is detected, a
message is displayed prompting you to download and upgrade HedEx Lite.
• Alternatively, you can check for a later version of HedEx Lite by using the HedEx
Lite icon on the taskbar.

Note:
• To upgrade HedEx Lite, you must have an equipment customer account or a Huawei engineer
account at http://support.huawei.com.
• During HedEx Lite upgrade, all data (including libraries, remarks, and favorites) of the earlier
HedEx Lite moves to HedEx Lite of the latest version.

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Contents

• HedEx Lite Overview


• Getting Started with HedEx Lite
• Functions of HedEx Lite
• Problem Handling

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Problem Handling
• (1) When customers encounter any problem in the use of HedEx Lite, the customers
can contact Huawei front-line engineers for technical support or call the Huawei
Customer Service Hotline or package the log folder under the HedEx Lite path and
send it to support@huawei.com.
• (2) When customers or Huawei front-line engineers encounter any problem in the use
of HedEx Lite, they can submit the problems in the iCare based on the product.
• (3) When the second-line cannot solve a HedEx Lite problem, the problem is
submitted to the third-line, that is, the HedEx Lite coordinator of the corresponding
product line for solution, or you can also contact the coordinator of the Information
Tools Department directly for help.

Note:
• HedEx Lite is an attribute of documentation, pay attention to the following points when
submitting problems in the iCare:
• Select Document in Root Cause, and enter HedEx Lite information in Work Note.
• When the HedEx Lite applies to multiple products, select the product that the
submitter is responsible for.

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Thank you
www.huawei.com

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