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2. EMPLOYEE AVAILABILITY
Everyone wants a little time off during the holidays. But when the holidays coincide with
your busiest time of year, finding and organising replacement or temporary staff can be
a nightmare. And once you’ve found them, you’ll have twice as many schedules to
create
3. TIME BETWEEN ROTATIONS
It’s best practice to give your staff at least 12 hours between shifts. Everyone needs a bit
of a downtime, and getting enough rest can have huge implications on your employees’
morale and productivity. But when you’ve got last minute cancellations and staff working
overtime, making sure you abide by these standards can become increasingly difficult.
POSITIVE IMPACT
1. Exposure to different cultures:
Due to Globalization the managers of the hotel industry are able to learn about different
cultures as they get to mingle with people from various walks of life and thus, increase their
knowledge. Different peoples regarding to different cultures visited others countries, then
we have to know about their culture to provide best in services.
2. Larger Market:
Due to Globalization the customer base has increased greatly. People travel not only for
holidays, but business, health and various other purposes too. Thus, this has increased the
market for the hospitality industry, which gets its major income is from international visitors.
Which result in increase the market or to expand the market as well.
3. Boosts the economy:
Visitors come in and spend money multiplier effect and foreign exchange increases. Thus it
is of great value to the economy as Globalization helps to pump in money into the country
4. Technology Advancement:
Since one wants to attract as many tourists as possible, hospitality organizations
constantly need to upgrade and improve their products and services Example: Singapore
Flyer, using faster and newer technology in hotels to so that the customer is satisfied. And
it is possible due to globalization.
5. More Job Opportunities:
Due to Globalization, more visitors come into our country and thus more people are
needed to serve and cater to their needs. So, with the advent of globalization, there are a
lot of more jobs available for people within the hospitality industry. Like an example in
Book of Toyota. When open in Japan. It made 2000 direct and indirect job opportunities.
So globalization is helpful in creating more job opportunities.
6. Boosts the Travel Industry:
Due to globalization more people move around, to facilitate this, the travel industry needs
to grow as well. People who come into our country by air, or ship, or land use the transport
services offered as well.
8. Variety of International Services:
Since there are a lot of different visitors with various cultures, customs, cuisines, and
languages, the hospitality industry includes recipes and various other services to cater to
them. The services are available to the locals too, which makes it even better.
NEGATIVE IMPACT
1. Language Barriers:
Due to Globalization in the hotel Industry we can employ people from different
countries as it is usually different language they may sometimes have problems in
communicating with the customers. Many customers get quite irritate as a result of
this. So Language is a big barrier of globalization. Due to globalization we have to
meet with different cultures and different language peoples that we really don‟t know
and result in miscommunication
2. Cultural Barriers:
Same as discuss in language barrier as there are people from various cultures, one
needs to be careful not to offend them. For Example, a Muslim will not eat
pork/alcohol one needs to make sure not serve food which contains pork/alcohol.
What acceptable by one culture may be frowned upon by another.
3. Events in other Countries:
A disaster or event taking place in one country may affect our country also. For
example, the financial crisis makes less people want to spend money or travel due to
increase in terrorism some visitors get are not ready to travel to certain countries.
4. Seasonal Employment:
During peak periods, a lot of jobs are available but as soon as the tourists go back the
jobs disappear as well. For example: Goa India; the locals in Goa get their income only
during the peak season, (Dec- Feb and April– July) after which they have no jobs and no
income.
5. Developing Countries:
Countries that are unable to keep up with the advancement in technology tend to lose out.
Example: Africa does not have the infrastructure or technology as yet to welcome a large
amount of foreign visitors, though it does have a lot of natural attractions. To increase the
flow, it would have to improve conditions; otherwise tourists have a vast sea of areas to
choose from.
6. Increase in Crime Rate:
With the increase in tourists, crimes increase too. Example: pick-pocketing, hustling, rape,
smuggling.
7. Effects on SMALL HOTELS:
There are many hotels which are not having more lavish and has high luxurious facility.
Big hotel groups coming to India creates a huge mess for the small hotels owners. There
is always a problem for employees as big hotels owners will take away the employees
giving higher salary and opportunities. Now-a-days small hotels are being extinct and
there is a huge increase in hotels coming from outside of India.
1. Manage individual performance.
Motivate employees to change performance, provide performance feedback, and monitor training activities.
2. Develop employees.
Translate strategic plans into work assignments and establish target dates for projects.
Persuade other units to provide products or resources needed by the work group, and understand the goals and plans of other units.
Define areas of responsibility, meet with other managers to discuss effects of changes in the work unit on their groups, facilitate change,
and implement business strategy.
Develop and maintain relationships with clients and customers, and participate in task forces to identify new business
opportunities.
Develop relationships with other managers, communicate the needs of the work group to other units, and provide