Standard Business Processes

Process Map Example

MOP’s
Business Processes

Corrective &
Preventive Internal Customer Document Data
Action Auditing Satisfaction Control Control
Customer Requirements

Management Quality Quality

Customer Satisfaction
Review Objectives Planning

COP’s

Output
Realization Process
Input

Marketing Design Manufacturing Packaging Shipping

SOP’s
Support Processes

Purchasing Maintenance Safety Training Shipping

Compliance
 Standard Business Processes

Turtle Diagram Example, COP

Training
Equipment / Knowledge
Installations Skills
(With what?) (With whom?)
Requirements

Requirements
Input Output
What Should We Receive?
Process What Should We Deliver?

Key Factors Instructions

(How many?)
Procedures
Methods
(How?)