Our Goal

Filter Coffee is more than a drink, it is a tradition.

It is a daily ritual. It is an experience.
We understand that,
and our goal is to give you the best coffee experience you
can have at affordable cost.
‡ Over 2 million cups dispensed every month

‡ Serving over 50,000 employees every month

‡ Over 300 coffee dispensers installed across the city

‡ Covering length and breadth of the city with over 150 sites

‡ Happy customers across Industry segments like Software,

Manufacturing, R&D, Consumer brands, Pharma, etc.
‡ We produce Robusta and Arabica beans, grown at 1500 - 3500 feet above
sea level, hand picked and sorted.
‡ We craft roast only limited quantities every 8 days, our Coffee is roasted
using sensors that will track temperature shifts as fine as 1 degree.
‡ Our filter Coffee is a blend of 6 varieties of finest coffee beans
‡ Our Tea powder is a blend of finest tea leafs from Nilgiris & Assam
‡ All our products are 100% natural with no artificial flavor or artificial
coloring.
‡ We have a direct tie up with Tata & Typhoo for all “Green tea”, “flavored
Tea” & other Tea bag options
 “Consistently meet and exceed customer expectations by serving variety of
wholesome beverages, through continuous improvement in products, processes
and systems.”
Quality is defined, tested and monitored at every stage from raw material to
final cup.
Our coffee beans & Tea leaves selection go through intense quality processes to
meet our high standards. Our quality protocols require cupping (tasting)
hundreds of samples of coffee’s & Tea’s per year, maintaining a seasonal
rotation.
Our Instant beverage purchases are tested for quality and consistency on every
order.
‡ We manage all your complaints -machine breakdown, service issue, quality
issue, etc… using Best in the Industry ticketing system –
‡ Every query, request or complaints will be logged into the system as a ticket
and gets auto assigned to the respective department with SLA’s on response
& resolution
‡ Dedicated online portal access to you ensuring complete transparency &
accountability.
‡ Our SLA’s
 URGENT – Within 3 to 4 hrs from the time of call/email
 HIGH PRIORITY – Within 7 to 8 hrs from the time of call/email (same
business day)
 MEDIUM PRIORITY – Within 2 business days from the time of call/email
 LOW PRIORITY – Within 5 business days from the time of call/email
‡ Dedicated Client Relation Officer will be appointed to manage operations
onsite.
‡ All operational activities onsite are managed and supervised… using Best in
the Industry mobile based service management system – “TAB MILES”
‡ Every onsite visits – supervisory, trainings, service call, etc… is recorded and
captured in the system using Geo tag & Time stamp.
‡ Complete transparency and accountability on all our deliverables.
‡ Comprehensive reporting to you as a customer on all the operational tasks
and SLA deliverables.
‡ Industry best Product, Service & Solutions.