Académique Documents
Professionnel Documents
Culture Documents
Prepared by
Randa Kammoun El-Hurr
Date:Nov. 2013
Issue No. 5
MEAG FBO Services
Course Objectives:
File Flight Plan and/or check if filed
Match IATA and ICAO city and airport codes
Know common aviation abbreviations
Differentiate between A/C types
Date:Nov. 2013
Issue No. 5
Course Contents
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Issue No. 5
Course Contents
10-Hangar Procedure
11-CJC Chocking, Coning & Marshalling Procedure
12-MEAG Company Values
13-Staff Attitude Policy
14-Confidentiality Policy
15-Training Policy
16-Safety and Health Policy
17-Quality Policy
18-Codes and Abbreviations
19-A/C types and MTOWS
Date:Nov. 2013
Issue No. 5
1-What Is Business Aviation?
(Objectives)
At the end of this lesson attendees will be
able to:
Date:Nov. 2013
Issue No. 5
1-What Is Business Aviation?
Date:Nov. 2013
Issue No. 5
1-What Is Business Aviation?
Business Aviation is split up in three
categories:
Date:Nov. 2013
Issue No. 5
1-What Is Business Aviation?
a.Business Aviation-Commercial
The commercial operation or use of aircraft by
companies for the carriage of passengers or goods
as an aid to the conduct of their business and the
availability of the aircraft for whole aircraft charter.
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Issue No. 5
1-What Is Business Aviation?
b.Business Aviation-Corporate
The non-commercial operation or use of aircraft by
a company for the carriage of passengers or goods
as an aid to the conduct of company business.
Date:Nov. 2013
Issue No. 5
1-What Is Business Aviation?
Date:Nov. 2013
Issue No. 5
2-Scope of Work (Objectives)
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Issue No. 5
2-Scope of Work
a-Definition
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Issue No. 5
2-Scope of Work
b.Location
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2-Scope of Work
c-Objectives
1-It is dedicated to provide high standard
and safe handling services to private and
executive jets.
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Issue No. 5
2-Scope of Work
c-Objectives
2-Provides “Meet and Assist “and general
security formalities for VIPS and crew
members in the most efficient and courteous
manner.
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Issue No. 5
2-Scope of Work
c-Objectives
3-Arranges for proper
providing of services
requested by the customers
(operators-crew-pax).
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Issue No. 5
2-Scope of Work (cont’d)
d- Organizational Chart
GM MEAG
CJC
Duty Responsible
CJC
Agent
CJC
Worker/Driver
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Issue No. 5
2-Scope of Work (cont’d)
e-Internal Human Resources
3-Load section unit which
provides extra manpower
(loaders) to assist in loading
and offloading of Pax baggage.
Date:Nov. 2013
Issue No. 5
3- FACILITIES
a) CJC Premises
1-VIP Lounge, crew lounge, snooze room and
kitchen which offer our customers a warm
Lebanese home welcome.
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Issue No. 5
3- FACILITIES
a) CJC Premises
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Issue No. 5
3- FACILITIES
b) CJC Infrastructure
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Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
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Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
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Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
Date:Nov. 2013
Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
Date:Nov. 2013
Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
Date:Nov. 2013
Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
Date:Nov. 2013
Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
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Issue No. 5
3- FACILITIES
c) Ground Services Equipment (Cont’d)
-
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Issue No. 5
3- FACILITIES
c) Ground Services Equipment (cont’d)
Date:Nov. 2013
Issue No. 5
4- Services (Objectives)
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Issue No. 5
4- Services
a- Operations Services
GM.CJC.WI.001
Date:Nov. 2013
Issue No. 5
4- Services
a- Operations Services
Date:Nov. 2013
Issue No. 5
4- Services
a- Operations Services
2-Filing Flight Plan (Objectives)
(FPL-N752NS-IG (Registration)
-H25B/M-SXHIRWY/S (A/C Type)
-OLBA1700 (Origin and schedule)
-N0421F400 DCT KAD R219 KUKLA UR19 LCA UM601 RDS UL995
AKINA UN133
EVIVI UL863 RAVAK UL617 PARAK UY56 GIGOR
-EDDM0343 EDDF (destination, flying time and alternative)
-EET/LCCC0011 LGGG0048 LBSR0156 LYBA0209 LHCC0240
LOVV0305
REG/N752NS SEL/CFBD OPR/NJME DAT/M
E/0418 P/06 R/E S/M J/L D/2 6 C YELLOW
A/WHIT/GREEN
C/J RYDER)
Date:Nov. 2013
Issue No. 5
2-Filing Flight Plan (How to File?)
5-Airport formalities:
5.1 Immigration Formalities:
-Obtain pax and crew address in Lebanon as
requested by general security while stamping
passports and/or GD.
-Check duration of stay if visa is requested.
6-Baggage Handling:
6.1 Check the round figure of baggage in order
to arrange for necessary man power for quick
and proper handling of baggage.
Date:Nov. 2013
Issue No. 5
5- Suppliers and External
Resources
a-MEA Operations
Relay messages received from technical crew
or operations (Eg.Qatar Amiri)
b-Libanet Cleaning contractor
Ensures that our premises are always clean.
Arrange A/C Interior and Exterior cleaning.
c-MEAS
Responsible of any maintenance at CJC
premises.
d-MASCO
Assist in any A/C technical on job order basis
(e.g. nitrogen and oxygen refill).
Date:Nov. 2013
Issue No. 5
5- Suppliers and External
Resources (cont’d)
e-MEA catering
Arrange for Catering Handling and supply
CJC with newspapers, catering items, mini
boutique…
f-LBACC (Abella)
Supply CJC with kitchen supplies and
waiters, as well as catering for A/C per
request.
g-Caterers
Jet Set Gourmet, Jet Chef, LBACC, etc …
h-Hotels
Safir, Radisson, Môvenpick,
Date:Nov. 2013 etc…
Issue No. 5
5- Suppliers and External
Resources (cont’d)
Date:Nov. 2013
Issue No. 5
6-Job Description (Objectives)
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Issue No. 5
6-Job Description (Objectives)
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Issue No. 5
6-Job Description (cont’d)
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Issue No. 5
6-Job Description (cont’d)
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Issue No. 5
6-Job description (cont’d)
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Issue No. 5
6-Job description (cont’d)
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Issue No. 5
6-Job description (cont’d)
Ensure that pax and crew baggage are
handled with care and check the number of
pieces.
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Issue No. 5
6-Job description (cont’d)
Ensure that CJC premises and equipments
are well preserved.
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Issue No. 5
7-Arrival Procedure:
Refer to QMS: (GM.CJC.PD.001)
Date:Nov. 2013
Issue No. 5
8-Departure Procedure:
Refer to QMS: (GM.CJC.PD.002)
Date:Nov. 2013
Issue No. 5
9-Hangar Procedure:
Refer to QMS: (GM.CJC.PD.003)
Date:Nov. 2013
Issue No. 5
10-CJC Chocking, Conning &
Marshalling Procedure:
Refer to QMS: (GM.CJC.PD.004)
Date:Nov. 2013
Issue No. 5
11-MEAG Company Values :
Refer to QMS: (Appendix.JD.000)
Date:Nov. 2013
Issue No. 5
12-Staff Attitude Policy
(Cont’d)
a- CJC staff shall:
Perform all duties requested by superiors within
the scope of his/her function.
Abide by the applicable rules and regulations.
Respect colleagues, co-workers, superiors,
individuals, and show a good image of MEAG.
Be service oriented, team worker, and cooperative.
Maintain good relations with A/P authorities, and
companies representatives.
Always be neat (hair groomed, well shaved), clean
and present a good appearance.
Not smoke when in contact with customers or at
the ramp. Date:Nov. 2013
Issue No. 5
12-Staff Attitude Policy
(cont’d)
b-
While Escorting VIPs CJC Agents Shall:
Welcome the lead pap by the title and or the last
name.
Not use first names with pax.
Use appropriate language with pax and crew.
Maintain a physical distance with pax.
Date:Nov. 2013
Issue No. 5
12-Staff Attitude Policy (cont’d)
Date:Nov. 2013
Issue No. 5
12-Staff Attitude Policy (cont’d)
Date:Nov. 2013
Issue No. 5
13- Confidentiality Policy
CJC team shall keep discretion regarding private and
executive flights and their pax.
b- Training Policy:
Whenever applicable training and qualification will be
in accordance with IATA recommendations.
As much as possible courses syllabi will be based on
IATA courses and manuals.
c- Training Requirements:
Dangerous goods course.
Ramp staff courses (for staff who works at Ramp).
Security courses.
Safety Management System
Courses related to each job2013
Date:Nov. description
Issue No. 5
15-Safety and Health Policy
(cont’d)
a- Introduction:
MEAG ensures to maintain safety and healthy
standards for staff and customer. That’s the
reason why MEAG provides staff with safety
boots, ear plugs, visibility jackets, rain coats,
etc…
b- Safety Objectives:
Safety Management System aims to
continually improve the safety of MEAG
operations by identifying, eliminating or
mitigating any deficiency in conditions,
policies and procedures, and by ensuring that
staff consider, at all times, the safety
implications of their own actions, and those of
their colleagues.
Date:Nov. 2013
Issue No. 5
15-Safety and Health Policy
(cont’d)
Applicability:
Health and safety principles and measures
outlined in the safety policy apply to:
- Employees
- Agents
- Subcontractors.
Date:Nov. 2013
Issue No. 5
16- Quality Policy
(ISO 9001-2000)
Date:Nov. 2013
Issue No. 5
16- Quality Policy
(ISO 9001-2000)
Date:Nov. 2013
Issue No. 5
16- Quality Policy
(ISO 9001-2000) Strategy:
Strategy: Our strategy is to provide better
value services through quality assurance and
monitoring our internal processes, to
anticipate and cope with the rapid changes in
the airline business environment and
technologies. Our quality objectives are built
within the framework of this strategy.
Date:Nov. 2013
Issue No. 5
16- Quality Policy
(ISO 9001-2000) Strategy:
We make sure that all our staff are qualified,
responsive and comprehensively trained to
provide quality services and to deal with crisis.
Everybody at MEAG is aware of the importance
of Health, Environment and Safety and
contributes to manage and reduce risks.
Date:Nov. 2013
Issue No. 5
17- Codes and Abbreviations
CITY IATA ICAO
BEIRUT BEY OLBA
DAMASCUS DAM OSDI
AMMAN AMM OJAI
AMMAN AMM OJAM
CAIRO CAI HECA
SHARMELSHEIKH SSH HESH
DUBAI DXB OMDB
ABU DHABI AUH OMAA
ALAIN AIN OMAL
KUWAIT KWI OKBK
BAHREIN BAH OBBI
MUSCAT MCT OOMS
RIYADH RUH OERK
JEDDAH JED OEJN
DAMMAM DMM OEDR
GENEVA GVA LSGG
ISTANBUL IST LTBA
ATHENS ATH LGAV
ROME CIA LIRA
ROME FCO LIRF
PARIS LBG LFPB LE BOURGET
PARIS CDG LFPG CHARLES DE GAULLE
PARIS ORY LFPO ORLY
LONDON LTN EGGW LUTON
LONDON STN EGSS STANSTED
LONDON FAB EGLF FARNBOROUGH
LONDON LCY EGLC CITY
LONDON LHR EGLL HEATHROW
LONDON LGW EGWW GATEWICK
FRANKFURT FRA EDDF
MUNICH MUN EDDM
SALZBOURG SZG LOWS
ZURICH ZRH LSZH
MILAN LIN LIMM LINATE
MILAN MXP LIMC MALPENSA
BUDAPEST BUDDate:Nov. 2013
LHBP
Issue No. 5
17-Codes and Abbreviations (cont’d)
Terms & Definitions
Abbreviations
A/P Airport
ACU Air Condition Unit
ASU Air Starter Unit
ATA Actual Time of Arrival
ATC Air Traffic Control
ATD Actual Time of Departure
AOC Air Operator Certificate
BRD Board Member
CFP Computerized Flight Plan
CIP Commercially Important person
CEDAR JET CENTER CJC
CO Over flying clearance
DSM Duty Station Manager
ETA Estimate Time of Arrival
ETD Estimate Time of Departure
EXCOR Extend Courtesy
FBO Fixed Base Operation
GD General Declaration
GPU Ground Power Unit
H/E His Excellency
H/H His Highness
HRH His Royal Highness
HOTAC Hotel Accommodation
Lead Passenger Main Passenger on board
MAA Meet And Assist
MVT Movement
NOTAM Notification To Air Man
PAX Passengers
REQ Request
RYL Royal
RYT RE Your Telex
S/O Son Of
SCHD Schedule
SHK Sheikh
SHKA Sheikha
TBA To Be Advised
TC Traffic Clearance (Landing Permit)
TLX Telex
VIP Very Important Person
W/O Wife Of
WX Weather
COA
COI
Certificate of Airworthiness
Certificate of Insurance
Date:Nov. 2013
COR Certificate of registration Issue No. 5
18- A/C Types and MTOWS
To be presented on a Separate CD
Date:Nov. 2013
Issue No. 5