ORAL COMMUNICATION

Verbal and Non-Verbal Miscommunication

NON-VERBAL
NON-VERBAL MISCOMMUNICATION

Most misunderstandings come from

non-verbal miscommunication.
NON-VERBAL MISCOMMUNICATION

We classify way of speaking based on

sex and gender, whic h is why these are
factors that contribute to non-verbal
miscommunication.
NON-VERBAL MISCOMMUNICATION

Miscommunication happens when these

non-verbal things do not align with what
is said by the speaker.
NON-VERBAL COMMUNICATION

CULTURE: The most influential factor

in communication.
NON-VERBAL COMMUNICATION

EXAMPLES:
• FILIPINOS – “Mano po”
• ARABS – Eating with right hand, sitting on the floor
• Cheek-kissing and hand-shaking are prohibited in some countries.
 Give some examples of non-
verbal communication in the
EXAMPLES Philippines influenced by
culture.
NON-VERBAL COMMUNICATION

Here are ways to deliver a message and

to convey meanings, intended or not.
NON-VERBAL COMMUNICATION

A. PARALANGUAGE
• The manner of speaking
• How something is said, not what is said
• Tone must match content
NON-VERBAL COMMUNICATION

A. PARALANGUAGE
• A message with strong points must be
emphasized through strong
paralanguage.
 • “I AM SO FRUSTRATED!”
EXAMPLES • “Happy Birthday, Miss Blas!”
Say the following: • “OUCH!”
NON-VERBAL COMMUNICATION

B. LANGUAGE OF FLOWERS
• Flowers say what we cannot say for ourselves.
• Influenced by culture and gender.
• EXAMPLE: Filipino men giving red roses.
NON-VERBAL COMMUNICATION

B. LANGUAGE OF FLOWERS
• Miscommunication: Filipinos may not feel
welcomed in Hawaii because of the flower,
Kalachuchi, since it is known to have a
disagreeable smell.
EXAMPLES
NON-VERBAL COMMUNICATION

C. LANGUAGE OF COLORS
• Have meanings for culture and gender.
• EXAMPLE: Colour of the clothes of babies in
hospitals, blue for boy, pink for girl; Psychology of
Color: Red for romance, White for purity
 Associate a colour to an
EXAMPLES emotion, mood, or anything
symbolic for you.
NON-VERBAL COMMUNICATION

D. LANGUAGE OF TIME
• Can be viewed differently by the countries.
• EXAMPLE: Filipinos have Filipino time. In Japan,
they must always arrive 30 minutes early.
 Give a situation where
EXAMPLES the Language of Time can
be seen. (Ex: Filipino Time)
NON-VERBAL COMMUNICATION

E. LANGUAGE OF SPACE (Chronemics)

• Use of space
• Provides us ideas about how close or far people
are from the center of power.
• Similarly close with Chronemics.
NON-VERBAL COMMUNICATION

E. LANGUAGE OF SPACE (Chronemics)

• CHRONEMICS: the study of the role of time of
in communication. Subcategories include haptics
(touch), kinesics (body movement), vocalics
(paralanguage), and proxemics (the use of space).
NON-VERBAL COMMUNICATION

E. LANGUAGE OF SPACE (Chronemics)

EXAMPLES:
• Big office reserved for CEO
• Houses of millionaires V.S. Middle class house
 Describe the house you want
when you become a billionaire,
EXAMPLES and compare it to the house that
you currently live in.
NON-VERBAL COMMUNICATION

F. LANGUAGE OF TOUCH (Haptics)

• One of the most powerful types
• Contact between sender and receiver
• Touch can comfort or aggrevate.
NON-VERBAL COMMUNICATION

F. LANGUAGE OF TOUCH (Haptics)

EXAMPLE:
• Filipinos are very touchy. We kiss the cheeks of
our families, hug our relatives, and put our arm
around friends; Indonesians do not.
 How do you greet your:
• Relatives
EXAMPLES • Friends
• Significant other
NON-VERBAL COMMUNICATION

G. LANGUAGE OF GESTURES
• Most often used type of non-verbal
communication used to be understood more
• Highlights our points
NON-VERBAL COMMUNICATION

G. LANGUAGE OF GESTURES
• Regulating gestures to control flow of
communication
• Illustrating gestures to show size, height,
distance, etc.
EXAMPLES
NON-VERBAL COMMUNICATION

H. FACIAL EXPRESSION
• Assists the listener in understanding the message
• Important to monitor
• Gauge as to whether the speaker is sincere or not
• Eye contact is the number one example.
 Show what your facial expression would be
• A friend starts talking about their crush
EXAMPLES • Someone was really rude to you
• Your parents brought home pizza
NON-VERBAL COMMUNICATION

H. POSTURE & PERSONAL APPEARANCE

• How one sees themselves as a speaker
• Attitude towards message
• How one looks at the listener
NON-VERBAL COMMUNICATION

H. POSTURE & PERSONAL APPEARANCE

EXAMPLES:
• When one is confident, people will want to listen.
• Appearance and clothing says a lot about the
speaker and their message.
 SUMMARY
1. Paralanguage
2. Language of Colors
3. Language of Time
4. Language of Space
5. Language of Touch
6. Language of Gesture
7. Facial Expression
8. Posture & Personal Appearance
VERBAL
Remember that
all of these are
culture-bound.
COMMUNICATION
G E N E R A L I D E A S
 Communication may take
place with or without Non-
Verbal Communication.
Communication is an intricate
process of sharing ideas,
thoughts, and information.
Communication plays several
crucial functions in the
survival of humankind.